Consultant HR Operations

Overview
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a
Great Place to Work
by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.
About The Role & Team
We are looking for a dedicated and detail-oriented HR Consultant to join our People Business Partnership team. This role offers a broad range of responsibilities and growth opportunities, making it ideal for someone passionate about learning and growing their career in HR. You will play a role in supporting HR initiatives, coordinating projects, delivering insightful analysis, and enabling the execution of people strategies.

To spur aviation's journey towards a carbon net-zero future, to offer seamless passenger experience, to pioneer and explore new and emerging transport technologies on air, rail or sea, SITA relies on an operational engine, SITA Global Services (SGS people strong (technicians, engineers, customer specialists, project managers, service designers, enterprise architects etc.), SGS serves 2,500+ customers (airlines, airports, border authorities, etc.) in more than 100 countries. Driven by 3 key ambitions (quality of service, profitability, customer experience), the SGS Business Unit has engaged in a large transformation (of its organizational capabilities, tools & technologies, processes, governance), which call for novel, agile and augmented Talent & HR responses.

What You Will Do
Support the People Business Partner (PBP) by contributing to both operational and strategic areas of the people agenda, including:

System & Workforce Management

• Assist in managing workforce operations to ensure optimal staffing levels and resource allocation.
• Manage and support HR systems and daily operations, ensuring data accuracy, efficiency, and timely completion of deliverables.

Project Coordination & Transformation Support

• Contribute to transformation initiatives and HR streams that drive digitalization, innovation, and organizational change.
• Support cross-functional projects that enhance employee experience, learning, job design, and communication.
• Assist in coordinating projects according to the People Team roadmap, ensuring all milestones and deadlines are met.

Stakeholder & Communication Management

• Engage confidently with stakeholders at all levels, from junior employees to senior leaders, maintaining professionalism and approachability.
• Communicate clearly and proactively, supporting alignment and collaboration across teams.

Talent Development & Retention

• Support initiatives that help identify, develop, and retain top talent across the organization.

Performance Management & Succession Planning

• Collaborate in identifying and developing future leaders through succession planning strategies.
• Help manage the performance management cycle including goal setting, reviews, and feedback.

Training Plan & People Development

• Contribute to the design and implementation of learning and development initiatives that align with organizational goals.

Reporting & Analytics

• Track HR metrics and KPIs; develop and manage reports to monitor workforce trends and support data-driven decisions. Maintain the reporting capability to feed corporate KPIs.

Qualifications
WHO YOU ARE:

• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or related field.
• Minimum 2 years in an HR generalist or organizational development role in a dynamic, competitive environment (e.g., high-tech or service sector); project management experience is an asset.
• Strong system management mindset; able to prioritize daily tasks and meet tight deadlines.
• Strong proficiency in Microsoft Excel and PowerPoint; familiarity with Power BI and HRIS systems is advantageous.
• Confident communicator with a natural ability to build relationships at all levels.
• Strong problem-solving abilities with high attention to detail and accuracy
• Quick learner with a growth mindset keen to develop professionally and absorb knowledge about the business unit.
• Proactive and organized, with the ability to manage multiple priorities
• Fluency in English is required.

What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week:
Work from home up to 2 days/week (depending on your team's needs)

Flex Day:
Make your workday suit your life and plans.

Flex-Location:
Take up to 30 days a year to work from any location in the world.

Employee Wellbeing:
We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development:
Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits:
Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.