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Customer Enablement Manager

hace 2 semanas

Madrid, Madrid, España Formalize A tiempo completo

About the Role & Team

As a Customer Enablement Manager at Formalize, you'll shape how customers experience, learn, and grow with our platform. You'll guide them post-sale through onboarding, training, and adoption, ensuring they see measurable value fast and feel confident using Formalize.

You'll design and deliver scalable onboarding programs, empower customers to become independent users, and create content for our Customer Knowledge Hub and other learning channels.

This role is highly cross-functional, collaborating with Customer Success, Product, and Sales to align on needs, share insights, and improve the customer journey. If you're passionate about empowering people through knowledge and thrive in a dynamic environment, you'll have a direct impact on how thousands of organizations experience Formalize.

What you will do

  • Own and manage the customer onboarding process, guiding customers from post-sale to adoption to handover to CSM.

  • Drive and deliver training sessions to support customer learning needs.

  • Develop and maintain high-quality enablement resources including user guides, product documentation, videos, and best practice resources.

  • Continuously refine onboarding and training workflows to shorten time-to-value, improve scalability and enhance customer satisfaction.

  • Take ownership in creating content for, and maintaining a Customer Knowledge Hub.

  • Explore new learning channels and formats to create different learning opportunities for customers, whether within the product itself or via other engagement vehicles.

  • Participate in the delivery of an end-to-end customer enablement journey, both through a high-touch engagement and via tech-enablement, scaled delivery channels.

What you bring

  • Strong communication and presentation skills, with the ability to explain complex concepts in a clear and engaging way.

  • Proven ability to design and deliver effective training sessions and build scalable learning materials.

  • Project management skills with a structured and proactive approach to driving customer outcomes.

  • A customer-first mindset, with empathy, patience, and attention to detail throughout every interaction.

  • Ability to collaborate effectively across departments and manage multiple priorities in a fast-paced environment.

  • Proficiency with digital tools for training, documentation, and workflow management (e.g., Notion, HubSpot, or similar).

  • Native Spanish skills

Nice to have

  • Familiarity with GRC frameworks (ISO 27001, NIS2, DORA) or compliance-driven organizations.

  • Education or experience with instructional design, education methodologies and digital education delivery channels.

What do we offer you?

  • Thorough pre- and onboarding to set you up for success

  • A culture of ownership, trust, and independence with the support you need

  • Continuous development through bi-annual growth talks and weekly check-ins

  • A strong team spirit where we celebrate wins and enjoy time together across offices

  • Our annual Global Summit, where the whole company meets and connects

Our recruitment process

  • Send your application and upload relevant information

  • 15-30 minutes online interview with our Talent Acquisition team

  • 45-minute online interview with our Team Lead Customer Enablement

  • Completion of Personality Assessment & Case Presentation

  • 60 minutes in-person final interview with our Team Lead Customer Enablement & CCO

About Formalize

Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan, and Madrid. Currently, we are a team of +170 people from 19 nationalities operating in multiple European markets and are one of the fastest growing SaaS scale-ups. We thrive on ambition, deliver impact through pragmatism, and embrace passion and honesty. We are celebrating our wins, learn from our mistakes, and grow together as a team.

Our journey began within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story. Now, we have extended our expertise to a larger compliance universe, including data compliance, risk, and privacy. Our Formalize product helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet and foresee the evolving needs of our users, ensuring businesses remain compliant and confident in their operations.

Still curious? Read more about us here: About Formalize.

Ready to apply?

We will hold interviews and hire on an ongoing basis. For more information or questions, please contact the responsible recruiter in the Talent Acquisition team. Apply now with your resume and other relevant information through our Career Page. We look forward to seeing your application