Data Services Support Coordinator

674_25_OP_DM

Data Services Support Coordinator - AI Factory

Sunday, 01 February, 2026

Reference: 674_25_OP_DM

Job title: Data Services Support Coordinator - AI Factory

About BSC

The Barcelona Supercomputing Center - Centro Nacional de Supercomputación (BSC-CNS) is the leading supercomputing center in Spain. It houses MareNostrum, one of the most powerful supercomputers in Europe, was a founding and hosting member of the former European HPC infrastructure PRACE (Partnership for Advanced Computing in Europe), and is now hosting entity for EuroHPC JU, the Joint Undertaking that leads large-scale investments and HPC provision in Europe. The mission of BSC is to research, develop and manage information technologies in order to facilitate scientific progress. BSC combines HPC service provision and R&D into both computer and computational science (life, earth and engineering sciences) under one roof, and currently has over 1000 staff from 60 countries.

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We are particularly interested for this role in the strengths and lived experiences of women and underrepresented groups to help us avoid perpetuating biases and oversights in science and IT research. In instances of equal merit, the incorporation of the under-represented sex will be favoured.

We promote Equity, Diversity and Inclusion, fostering an environment where each and every one of us is appreciated for who we are, regardless of our differences.

If you consider that you do not meet all the requirements, we encourage you to continue applying for the job offer. We value diversity of experiences and skills, and you could bring unique perspectives to our team.

Context And Mission

The BSC Data Management team within the AI Institute is seeking for two Services Support Case Experts, responsible for ensuring that users of BSC AIF Data Services can effectively use the data platform, tools, and access the data services of the Center. The role combines consulting and support, with coordination of the clients support staff, harmonizing procedures, and ensuring that project managers maintain accurate, up-to-date knowledge of available services and best practices.

This position serves as a bridge between the technical data services team, project management, and end users, guaranteeing a high-quality services experience and consistent delivery of data-related support.

The successful candidate will ensure that data services of the BSC AIF are usable, accessible, and well-understood, and that support teams and project managers work with coherent, updated and shared knowledge, for an efficient, user-friendly, and professional data ecosystem across the BSC AIF.

Key Duties

• Users support: Provide expert-level guidance to users on how to access, use, and troubleshoot the BSC AIF data services: data platforms, repositories, data-transfer tools, data catalogues, infrastructure access, etc..
• Diagnose and advice upon user issues, escalating to specialists when needed.
  • Gather feedback from users and other support staff to identify gaps, usability issues, and service improvement opportunities.
• Deliver training sessions, user documentation, FAQs, and onboarding materials.
• Support coordination: Ensure consistent data service delivery by defining workflows, procedures, and response standards. Ensure consistent data service delivery by following workflows, procedures, and response standards.
• Provide mentoring and knowledge transfer to support personnel for what concerns data services, GDPR and legal compliance.
• Facilitate structured knowledge sharing: documentation, training, periodic briefings, internal wikis.
• Ensure that lessons learned from projects and user interactions are integrated into service documentation and team procedures.
• Services quality: Maintain and refine knowledge bases, Standard Operating Procedures, and support documentation. Track services Key Performance Indicators and propose process improvements.
• Coordinate with technical teams to communicate recurring issues, feature requests, or service bottlenecks.
• Contribute to continuous improvement of user support, training, and communication strategies

Requirements

• Education
• Bachelor's degree in Data Science, Project Management or a related field.
  
  Equivalent experience will be considered.
• Essential Knowledge and Professional Experience
• 3-5 years of professional experience providing user enablement in IT and data services.
• Knowledge of data service environments: institutional data repositories, collaboration platforms, secure research environments, etc..
• Knowledge of technical mechanisms for data access, permissions, workflows, and interoperability.
• Professional experience on data intensive project coordination.
• Additional Knowledge and Professional Experience
• Familiarity with ticketing systems, knowledge bases, and service-level processes.
• Experience coordinating small teams or cross-functional support activities.
• Experience with documentation tools, wikis, project management tools and user communication channels.
• Experience in a research or academic environment.
• Knowledge of FAIR data principles, research data management practices, or Open Science services.
• Good level in English (both written and spoken)
• Competences
• Excellent communication and customer-service abilities.
• Strong coordination, organizational and interpersonal skills.
• Ability to translate technical/legal concepts into user-friendly language.
• Team-oriented approach and ability to work across technical and non-technical groups.

Conditions

• The position will be located at BSC within the Operations Department
• We offer a full-time contract (37.5h/week), a good working environment, a highly stimulating environment with state-of-the-art infrastructure, flexible working hours, extensive training plan, restaurant tickets, private health insurance, support to the relocation procedures
• Duration: Open-ended contract due to technical and scientific activities linked to the project and budget duration
• Holidays: 22 days of holidays + 6 personal days + 24th and 31st of December per our collective agreement
• Salary: we offer a competitive salary commensurate with the qualifications and experience of the candidate and according to the cost of living in Barcelona
• Starting date: asap

Applications procedure and process

All applications must be submitted via the BSC website and contain:

• A full CV in English including contact details
• A cover/motivation letter with a statement of interest in English, clearly specifying for which specific area and topics the applicant wishes to be considered. Additionally, two references for further contacts must be included. Applications without this document will not be considered.

Development of the recruitment process

The selection will be carried out through a competitive examination system ("Concurso-Oposición"). The recruitment process consists of two phases:

• Curriculum Analysis: Evaluation of previous experience and/or scientific history, degree, training, and other professional information relevant to the position. - 40 points
• Interview phase: The highest-rated candidates at the curriculum level will be invited to the interview phase, conducted by the corresponding department and Human Resources. In this phase, technical competencies, knowledge, skills, and professional experience related to the position, as well as the required personal competencies, will be evaluated. - 60 points. A minimum of 30 points out of 60 must be obtained to be eligible for the position.

The recruitment panel will be composed of at least three people, ensuring at least 25% representation of women.

In accordance with OTM-R principles, a gender-balanced recruitment panel is formed for each vacancy at the beginning of the process. After reviewing the content of the applications, the panel will begin the interviews, with at least one technical and one administrative interview. At a minimum, a personality questionnaire as well as a technical exercise will be conducted during the process.

The panel will make a final decision, and all individuals who participated in the interview phase will receive feedback with details on the acceptance or rejection of their profile.

At BSC, we seek continuous improvement in our recruitment processes. For any suggestions or comments/complaints about our recruitment processes, please contact recruitment [at] bsc [dot] es.

For more information, please follow this link.

Deadline

The vacancy will remain open until a suitable candidate has been hired. Applications will be regularly reviewed and potential candidates will be contacted.

OTM-R principles for selection processes

BSC-CNS is committed to the principles of the Code of Conduct for the Recruitment of Researchers of the European Commission and the Open, Transparent and Merit-based Recruitment principles (OTM-R). This is applied for any potential candidate in all our processes, for example by creating gender-balanced recruitment panels and recognizing career breaks etc.

BSC-CNS is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other basis protected by applicable state or local law.

For more information follow this link