Empleos actuales relacionados con Data Services Coordinator, CSSH Program, AI Factory - Barcelona, Barcelona - Barcelona Supercomputing Center

Job Reference

6_26_CSSH_RE3

Position

Data Services Coordinator, CSSH Program, AI Factory (RE3)

Closing Date

Saturday, 07 February, 2026

Reference:
6_26_CSSH_RE3

Job title:
Data Services Coordinator, CSSH Program, AI Factory (RE3)

About BSC
The Barcelona Supercomputing Center - Centro Nacional de Supercomputación (BSC-CNS) is the leading supercomputing center in Spain. It houses MareNostrum, one of the most powerful supercomputers in Europe, was a founding and hosting member of the former European HPC infrastructure PRACE (Partnership for Advanced Computing in Europe), and is now hosting entity for EuroHPC JU, the Joint Undertaking that leads large-scale investments and HPC provision in Europe. The mission of BSC is to research, develop and manage information technologies in order to facilitate scientific progress. BSC combines HPC service provision and R&D into both computer and computational science (life, earth and engineering sciences) under one roof, and currently has over 1000 staff from 60 countries.

Look At The BSC Experience
BSC-CNS YouTube Channel

Let's stay connected with BSC Folks

We are particularly interested for this role in the strengths and lived experiences of women and underrepresented groups to help us avoid perpetuating biases and oversights in science and IT research. In instances of equal merit, the incorporation of the under-represented sex will be favoured.

We promote Equity, Diversity and Inclusion, fostering an environment where each and every one of us is appreciated for who we are, regardless of our differences.

If you consider that you do not meet all the requirements, we encourage you to continue applying for the job offer. We value diversity of experiences and skills, and you could bring unique perspectives to our team.

Context And Mission
The Barcelona Supercomputing Center (BSC) is seeking a Senior Research Engineer to join the AI Factory initiative. The AI Factory is a European project accelerating AI adoption across industry sectors, particularly supporting SMEs and startups while strengthening the European innovation ecosystem.

The AI Factory, which utilizes MareNostrum5's specialized AI partition, relies on the secure and efficient management, sharing, and analysis of diverse and often sensitive datasets, including public administration and health data. This role will lead the Data Services support function, ensuring that AI Factory users can effectively access and use the data platform, tools, and services available to them.

This position combines hands-on expert support with coordination responsibilities. The Data Services Coordinator will manage a team of Data Support Case Experts and coordinate with domain experts across different teams to resolve complex user requests. The role serves as a bridge between technical data services teams, project management, and end users, ensuring consistent service delivery and maintaining up-to-date knowledge of available services and best practices.

Key Duties

• USER SUPPORT AND EXPERT GUIDANCE
• Provide expert-level guidance to BSC AI Factory customers on how to access, use, and troubleshoot the data services (data platforms, repositories, tools, catalogs, Trusted Research Environments)
• Diagnose customer issues and coordinate with domain experts to provide solutions, escalating to specialists when needed
• Gather feedback from customers and support staff to identify gaps, usability issues, and service improvement opportunities
• TEAM COORDINATION
• Coordinate the daily activities of Data Support Case Experts and domain experts across teams
• Ensure consistent data service delivery by defining workflows, procedures, and response standards
• Monitor support tasks and track resolution times and quality
• KNOWLEDGE MANAGEMENT AND DOCUMENTATION
• Digest recommendations from domain experts and translate them into practical guides and support materials for customer companies
• Maintain and refine knowledge bases, Standard Operating Procedures, and support documentation
• Facilitate structured knowledge sharing through documentation, training, periodic briefings, and internal wikis
• SERVICE QUALITY AND PROCESS IMPROVEMENT
• Track service Key Performance Indicators and propose process improvements
• Coordinate with technical teams to communicate recurring issues, feature requests, or service bottlenecks
• Contribute to continuous improvement of user support, training, and communication strategies

Requirements

• Education

• ○ MSc in Data Science, Data Management, Project Management, or a related field ○ Equivalent experience will be considered

• Essential Knowledge and Professional Experience

• ○ 3+ years providing data services or user support in IT ○ Experience coordinating small teams or cross-functional support activities ○ Understanding of data service environments (institutional data repositories, collaboration platforms, secure research environments) ○ Ability to troubleshoot issues related to data access, permissions, and workflows ○ Good fluency in both spoken and written English

• Additional Knowledge and Professional Experience

• ○ Hands-on experience with Python, R, or similar programming languages ○ Experience in a research or academic environment ○ Knowledge of FAIR data principles, research data management practices, or Open Science services ○ Familiarity with ticketing systems, knowledge bases, and service-level processes ○ Experience with cloud platforms, data-transfer tools, or metadata systems

• Competences

• ○ Excellent communication and customer-service abilities ○ Strong coordination, organizational, and interpersonal skills ○ Ability to translate technical and legal concepts into user-friendly language ○ Team-oriented approach and ability to work across technical and non-technical groups ○ Ability to work both independently and within a team ○ Self-motivated, proactive and with social skills

Conditions

• The position will be located at BSC within the Directors Department
• We offer a full-time contract (37.5h/week), a good working environment, a highly stimulating environment with state-of-the-art infrastructure, flexible working hours, extensive training plan, restaurant tickets, private health insurance, support to the relocation procedures
• Duration: Open-ended contract due to technical and scientific activities linked to the project and budget duration
• Holidays: 22 days of holidays + 6 personal days + 24th and 31st of December per our collective agreement
• Salary: we offer a competitive salary commensurate with the qualifications and experience of the candidate and according to the cost of living in Barcelona
• Starting date: 2026

Applications procedure and process
All applications must be submitted via the BSC website and contain:

• A full CV in English including contact details
• A cover/motivation letter with a statement of interest in English, clearly specifying for which specific area and topics the applicant wishes to be considered. Additionally, two references for further contacts must be included. Applications without this document will not be considered.

Development of the recruitment process
The selection will be carried out through a competitive examination system ("Concurso-Oposición"). The recruitment process consists of two phases:

• Curriculum Analysis: Evaluation of previous experience and/or scientific history, degree, training, and other professional information relevant to the position. - 40 points
• Interview phase: The highest-rated candidates at the curriculum level will be invited to the interview phase, conducted by the corresponding department and Human Resources. In this phase, technical competencies, knowledge, skills, and professional experience related to the position, as well as the required personal competencies, will be evaluated. - 60 points. A minimum of 30 points out of 60 must be obtained to be eligible for the position.

The recruitment panel will be composed of at least three people, ensuring at least 25% representation of women.

In accordance with OTM-R principles, a gender-balanced recruitment panel is formed for each vacancy at the beginning of the process. After reviewing the content of the applications, the panel will begin the interviews, with at least one technical and one administrative interview. At a minimum, a personality questionnaire as well as a technical exercise will be conducted during the process.

The panel will make a final decision, and all individuals who participated in the interview phase will receive feedback with details on the acceptance or rejection of their profile.

At BSC, we seek continuous improvement in our recruitment processes. For any suggestions or comments/complaints about our recruitment processes, please contact

For more information, please follow this link.

Deadline
The vacancy will remain open until a suitable candidate has been hired. Applications will be regularly reviewed and potential candidates will be contacted.

OTM-R principles for selection processes
BSC-CNS is committed to the principles of the Code of Conduct for the Recruitment of Researchers of the European Commission and the Open, Transparent and Merit-based Recruitment principles (OTM-R). This is applied for any potential candidate in all our processes, for example by creating gender-balanced recruitment panels and recognizing career breaks etc.

BSC-CNS is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other basis protected by applicable state or local law.

For more information follow this link

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