Guest Experience Agent

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About The Role
The Guest Experience Agent plays a vital role in ensuring every guest enjoys a personalized and memorable stay at our hotel. By anticipating guest needs, resolving inquiries, and collaborating with all hotel departments, this position enhances the overall guest experience and contributes to the hotel's reputation for exceptional service and hospitality.

What You Will Do

• Provide information about hotel amenities, services, and local attractions to enhance guest satisfaction.
• Create personalized experiences for guests by understanding their preferences and needs.
• Assist with reservations, special requests, and event planning to ensure memorable stays.
• Respond to guest inquiries and feedback, resolving issues promptly and effectively.
• Collaborate with various departments to deliver exceptional service and create unforgettable experiences.

What You Bring

• Exceptional Communication Skills: Ability to interact clearly and courteously with guests, ensuring their needs and preferences are understood and addressed.
• Guest-Centric Mindset: A strong passion for hospitality and delivering personalized, memorable experiences to guests.
• Problem-Solving Abilities: Quick to think on their feet and resolve guest issues or complaints efficiently, ensuring high levels of guest satisfaction.
• Attention to Detail: A keen eye for details to anticipate guest needs, remember preferences, and provide tailored recommendations.
• Organizational Skills: Able to manage multiple guest requests, reservations, and service-related tasks effectively without sacrificing quality.
• Multitasking Ability: Can handle a variety of guest-related duties simultaneously, such as managing check-ins, booking reservations, or responding to inquiries.
• Professional Appearance and Demeanor: Presents themselves in a polished, professional manner, maintaining the brand image while engaging with guests.
• Team Collaboration: Works closely with other departments like concierge, housekeeping, and F&B to ensure seamless service and coordination for guests.
• Calm Under Pressure: Handles high-pressure situations, such as busy periods or challenging guest interactions, with poise and professionalism.
• Technological Proficiency: Familiar with hotel management systems and booking platforms to manage guest profiles, reservations, and requests.
• Local Knowledge: Familiar with the local area, including restaurants, attractions, and events, to provide guests with personalized recommendations.
• Multilingual Skills: Fluency in English and Spanish is essential; additional languages are a valuable asset.
• Flexibility and Adaptability: Open to working flexible hours, including weekends and holidays, and adapting to guests' changing needs.
• Positive Attitude: Maintains a welcoming and enthusiastic demeanor, ensuring that all guests feel valued and appreciated.
• Commitment to Excellence: Strives to exceed guest expectations at every opportunity, enhancing the overall guest experience.
• Legal requirement: Authorization to work in Spain.

Work Experience:
2 Year.

Degree
: Professional /Technician.

Languages
: Spanish / English.

Language Ability
: High.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation and transportation to work (at a reduced cost).

Schedule & Hours:
Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).