Customer Agent

hace 4 días

Cercedilla Spain SkillMatch Solutions A tiempo completo


Role Overview:
Engage with high-profile clients of a leading European digital bank, providing expert financial advice and introducing cutting-edge banking products with attractive returns.

Key Responsibilities:

  • Deliver exceptional customer support via calls, emails, WhatsApp, and chat platforms for banking clients in the German market.
  • Handle inquiries related to banking services, account management, transfers, and more.
  • Manage back-office tasks including email and WhatsApp correspondence.
  • Promote innovative banking products while adhering to transparency and regulatory standards.
  • Monitor and report anomalies in applications, ensuring compliance with internal and external regulations.
  • Achieve set quality standards and sales targets.

Requirements:

  • Education: Preferably a degree in Business Administration, Mathematics, or Law.
  • Proficiency in MS Office applications (Excel, Word, PowerPoint, Access).
  • Language Skills: Fluent in German at a C2 level.

Skills and Competencies:

  • Customer-focused with strong empathy and active listening skills.
  • Excellent verbal and written communication abilities.
  • Analytical mindset with the ability to grasp new concepts independently.
  • Strong commercial acumen and adeptness in client interactions.
  • Effective problem-solving skills and a proactive, results-oriented approach.
  • Ability to thrive in dynamic environments and adapt to evolving technologies.

Experience:
Previous banking experience is advantageous.

Benefits:

  • Full-time position, 38.5 hours per week, Monday to Sunday (with 2 days off per week and 2 weekends off per month), from 2:00 p.m. to 10:00 p.m.
  • Permanent contract with a competitive salary of 20,730 EUR gross per year.
  • 32 calendar days of annual leave.
  • Opportunity for career advancement within a global leader in banking services.
  • Location: Madrid (Initial On-site 6-week Training is on-site in Madrid (fully paid), accommodation and transport tickets will be given to candidates coming from outside of Madrid) / Remote (Anywhere in Spain)

About Us:
With over 40 years of experience in global banking across 88 countries, we are assembling a diverse team of multilingual investment specialists. Join our esteemed digital banking program for a rewarding career path in finance.


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