Customer Service with Dutch

hace 2 días

Barcelona, Barcelona, España The Adecco Group A tiempo completo

Join the Electric Revolution with Us

Are you passionate about customer service, languages, and technology? This is your opportunity to be part of a global leader in electric mobility, where every interaction counts and you can make a real difference.

We are looking for
Multilingual Customer Support Agents
who want to grow in an international, dynamic environment committed to sustainability.

What will you do?

  • Serve as the first point of contact for our end users and installers, providing support via phone, email, and ticketing systems.
  • Guide customers step by step through the installation and configuration of our products.
  • Resolve technical inquiries and escalate complex cases to specialized teams, ensuring clear documentation in our CRM (Salesforce).
  • Collaborate with the Back Office team to manage warranties, technical visits, and more.
  • Meet KPIs that ensure an excellent customer experience.

Requirements

  • 1–2 years of experience in customer service or technical support.
  • Affinity for technology, electronic products, or the energy sector.
  • Fluent in at least one of these languages (spoken and written): English, French, Dutch.
  • Experience with CRM tools such as Salesforce (highly valued).
  • Knowledge of IVR systems and call centers (Zoom and AWS are a plus).
  • Collaborative spirit and motivation to work in a multicultural environment.

Benefits

  • Office hours from Monday to Friday.
  • Competitive salary: €26,168 gross per year.
  • Permanent contract from the start.
  • Initial training and ongoing support.
  • A passionate, diverse team committed to a sustainable future.

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