Payment Solution Consultant

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence

Overview

The Solutions Consultant is responsible for the support, of a solution designed sale to provide a customised service solutions for high potential opportunities and strategic client accounts.

Our expectations of you include:

• Customer engagement with growth and learning for you to gain and conduct in-depth discovery sessions that lead to a solution-based sale of products and services

• Progression to help in the creation of business, functional and technical requirements demonstrate to the client our ability to deliver these services solutions that meet or exceeds expectations.

• Support for you to execute on the processes and behaviors that will result in the sales of these new services.

• Learning geared for you to digest and absorb the training materials that help you facilitate the execution of solution design sessions.

Responsibilities

Provide Pre-and Post-Sales support to the relevant sales business unit to deliver TNS' Solution Portfolio to new and existing customers.

Role Requirements

Provide support to Sales Teams for the following elements – Solution Consultant Remit

• Knowledge of TNS product and solution capabilities for payment solutions
• Support Sales presentations and meetings with new and existing customers
• Provide and maintain regular contact with TNS' customers
• Provide support for customer responses to RFP's/RFI's
• Knowledge of TNS' customer base and the Payment market for the relevant country and region
• Advise and recommend products and solutions relevant to a given customer
• Production of technical proposals for Sales opportunities
• Production of cost models for Sales opportunities
• Production of technical requirements for internal delivery teams

Revenue Targets and Generation - Solution Consultant Remit

• Understand and maintain knowledge of sales and revenue targets
• Review Sales Pipeline to align priorities to maximise revenue
• Identify opportunities to aid revenue and pipeline activities

Industry awareness - Solution Consultant Remit

• Maintain a market and business awareness of the Payments Industry
• Maintain knowledge of a customer's business objectives within the Payment Industry

• Maintain awareness of the Payment Industry standards

• Security Standards

• Message and Protocol Standards
• New and Alternative Payment Acceptances

Deliverable Objectives - Solution Consultant Remit & Post Sale Remit

• Maintain and build relationships with Internal Delivery and Support teams
• Maintain and build relationships with Internal Operational teams
• Ensure Product and Services are technically understood and remain updated
• Ensure costing models are produced and maintained
• Ensure that technical documents adhere to the set standard
• Ensure Service Management and Operational relationships are developed and maintained
• Ensure delivery processors are followed.

Group Objectives

• Maintain and build relationships with Solutions Consultants across regions
• Promote and support information sharing within the group
• Provide training and skill knowledge to group members

Qualifications

The role requires experience based on the following: -

Accept - Payment Acceptance

• 3+ Years Payment Acceptance Methods

• Unattended and Attended Payment acceptance models

• Wallet and eCommerce technologies

• Outdoor and Indoor Payments acceptance model
• Unattended and Attended Payments – Point of Sale Acceptance

models and Terminals

• Acceptance verticals

• Parking

• Retail
• Vending/Kiosk

• Fuel and Convenience

• Orchestration – Transaction via Platform - Skill/Knowledge Level for Role - High

• 3+ Years Payment type and platform orchestration

• Payment types

• Authorisation, In person and eCommerce

• Recurring Payments, BNPL Payments, Alternative Payments

• Platform Payment knowledge

• Terminal Driving/ATM processing

• Intelligent Payment Routing
• Fraud, DCC, 3DS and Tokenisation

• Reconciliation, file settlement

• 3+ Years Experience of Payment related Services

• Knowledge of Transactional Message Specifications ISO, Nexo, APAC's, Prince and XML
• Knowledge of Acquiring and Issuing payment processing
• Knowledge of Payment Service Providers, Payment Gateways and Scheme Gateways
• Knowledge of Automated Teller Machine delivered services
• Knowledge of Vending/Kiosk Services
• Knowledge of Wallet, ApplePay, GooglePay, WeChat and other alternative payment methods

Connect – Payment Connectivity

• 3+ Years Data Networking Experience covering the following key subjects

• IP Based Access Services, Local and Wide Area Networking

• Layer 2 services – Ethernet, VLAN's

• Layer 3 VPN services and IP Based services

• Knowledge of Software Defined WAN Services (SDWAN) – Fortinet

• Strong knowledge of vendor hardware Cisco, Fortinet and Teltonika and Virtual Access Products
• Any relevant technical qualifications CCxx, NSE etc

• Access IP Services covering

• Broadband FTTC/FTTP and Ethernet based services

• Wireless –4G/5G Services
• Internet based services VPN (Virtual Private Network) and TLS
• Cisco Umbrella, ZTNA Services

Understanding of:-

• industry standards and Market trends for the Spanish's Market
• Security standard PCIDSS
• P2PE Terminal standards
• DDOS mitigation
• Firewalls – Fortigate
• IP Addressing, Network Address Translation, IP SLA and Quality of Service
• Cloud based services – AWS, Google Cloud and Azure
• F5 Products
• Linux
• VmWare Platforms

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.