Customer Success Account Manager

hace 6 días

Madrid, Madrid, España FH Collective - Academy A tiempo completo

Join a leading global customer experience organization and boost your career in sales & customer success
A major international CX company is expanding its
German-speaking Customer Success & Sales team
in Athens.

If you enjoy strategic communication, driving revenue, and building meaningful business relationships, this role is a perfect fit.

Compensation & Benefits

  • 1,760 gross/month × 14 salaries
  • Uncapped quarterly performance bonus based on results
  • MondayFriday schedule no weekend work
  • Private medical, dental, and wellness support
  • Performance-based advancement and internal career mobility
  • Paid time off, structured onboarding, and continuous training
  • Multicultural, inclusive workplace with strong development focus
  • Access to hundreds of free professional courses

  • Relocation Package (for candidates moving from abroad)

  • 3 weeks of free hotel accommodation near the office

  • Up to 300 relocation support (paid with first salary)
  • Legal/administrative support for hiring documents (candidate must provide required papers)

What You'll Do

  • Reach out to prospects to understand their needs and propose tailored product solutions
  • Research customer history (Sales Navigator, ZoomInfo) to uncover upsell & cross-sell opportunities
  • Conduct product demonstrations and prepare customer-specific value use cases
  • Manage a dynamic pipeline and report accurate forecasts
  • Collaborate with internal teams to resolve issues and improve product adoption
  • Build long-term relationships with key stakeholders, including C-level decision-makers

What You Bring

  • Excellent communication skills in German and English
  • 1+ year of outbound sales experience (prospecting, qualification, negotiation, closing)
  • Understanding of cloud-based solutions and subscription models
  • Ability to identify customer needs and drive outcomes across phone, email, and social channels
  • Strong analytical mindset and ability to work with customer and market data
  • Confidence in presenting to high-level executives

In this position, you'll combine
customer success, strategic sales, and relationship management
.

You will manage your book of business, identify growth opportunities, and generate revenue through upselling and cross-selling.

This role is ideal for commercially driven professionals eager to develop in a global environment.

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