FRENCH, Customer Support Specialist for eBikes

Company Description

We are a Bosch company but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. Put simply: We take over some operations from other companies and run these for them, allowing them to focus on their core business.

We complement any product with a solid service delivered 24/7 across all channels or design new service models, optimally fitted to the needs of end-customers. We ensure that each interaction with end-users is as smooth and efficient as possible, so that products or brands leave a lasting positive impression.

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

As part of this truly global team, our Barcelona office serves as an international hub for Bosch Service Solutions. Here, you will find around 520 associates who speak 24 languages and represent 44 nationalities. Get ready to experience diversity at its best

Job Description

Join Bosch eBike Systems – Where Adventure Meets Innovation

Are you a bike enthusiast with a passion for technology? Do you thrive on adventure and enjoy exploring the latest innovations in urban mobility? At Bosch eBike Systems, we are at the forefront of creating sustainable mobility solutions that not only enhance your riding experience but also positively impact health, the environment, and society. Our eBike systems cater to a diverse range of bicycles, from mountain bikes to city cruisers, and we invite you to be part of this exciting journey

Your Role:

As an eBike Inside Technical Support Specialist, you will be the go-to expert for our bike dealers and end consumers, combining your love for cycling with your technical prowess. Your main responsibilities will include:

• Providing exceptional technical and service-minded hotline support to bike dealers, ensuring they feel confident and supported.
• Engaging with end consumers to address technical inquiries, general product support, and spare parts needs, all while sharing your enthusiasm for eBikes.
• Troubleshooting and resolving technical or software-related issues with a positive attitude and a knack for problem-solving.
• Making informed warranty decisions in line with company guidelines.
• Documenting calls and cases in our Customer Relationship Management (CRM) tool, ensuring a seamless support experience.
• Building and nurturing excellent customer relationships, making every interaction memorable.

What We Offer:

• Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth.
• Enjoy a full-time position with a long-term contract directly with Bosch Service Solutions, trial period is 1 month.
• Work Monday to Friday –WEEKENDS FREE This means more time for your adventures. We work 39 hours per week from 08:00AM to 05:00PM.
• Experience the freedom of a remote work setup that allows you to balance your professional life with your passion for biking and exploring the outdoors.
• Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade.
• Thrive in a fun, rewarding working environment that encourages creativity and innovation.
• Full training in Bosch eBike systems, including product portfolio, customer experience techniques, eBiking technologies, apps, and software. Get ready to learn a lot
• Ride our e-bikes from time to time — the best way to test our products first hand.
• Free psychological support in English or Spanish.
• Weekly free fruit in the office to stay refreshed.
• Access to private health insurance at a reduced price under Bosch's insurance policy.
• Annual Christmas box (this year may arrive late, but youll get it in december 2026).
• 32 calendar days of paid holidays per year.
• The total salary amounts to €23,374.22 gross per year, composed of a base salary (€17,458.94), language bonus (€1,519.68), two-language multiskill bonus (€379.92), French personal bonus (€1,139.76), eBike bonus (€1,437.96), and a performance bonus of up to €1, subject to target achievement); in addition, €1.30 per remote-working day, €45.51 for each Spanish public holiday worked. All amounts are gross; personal income tax and any other applicable taxes will be applied in accordance with Spanish law.

Qualifications

• A hands-on attitude and eagerness to learn; no previous experience required
• Tech-savvy with a passion for all things related to eBikes and technology.
• A people person who enjoys helping others and can effectively communicate with clients remotely.
• Adventurous spirit who can balance a love for the outdoors with the responsibilities of an office job.
• Fluency in French AND English is essential. Fluency in Spanish would be benefitial but it is not required. We have French trainers but most of the initial training is in English.
• Based in Barcelona and possess a valid NIE number, Social security and a spanish IBAN bank account.
• Available to work full-time.
• Starting date for this vacancy is early February 2025.

Additional Information

Join Us on This Adventure

If you're ready to explore the latest technologies and shape the future of urban mobility with us, this is the perfect role for you Embrace the lifestyle of an adventurer and a tech enthusiast, and enjoy the incredible freedom that comes with working from home. Apply now and become part of a team that is dedicated to making a difference while enjoying every ride