Integrations Specialist

Job Title

Integrations Specialist - Hospitality Solutions

Summary of the Role

As an Integration Specialist within Amadeus Hospitality Operations, you will play a key role in supporting customers with the integration of Amadeus products and partner Property Management Systems (PMS). You will act as a trusted advisor throughout the pre-sales, implementation, and post-integration phases, ensuring seamless connectivity and maximum value for our clients. Your expertise will help drive customer satisfaction, product adoption, and continuous process improvement.

Main Responsibilities

• Support sales with integration demos and solution proposals
• Advise customers on integration activities between Amadeus and customer systems
• Resolve functional issues and provide problem resolution during integration projects
• Submit Statements of Requirements (SOR) or change proposals (CPR) to Product Management
• Manage and track integration schedules
• Assist with implementation, including connectivity, product setup, data setup, and testing
• Report integration status, KPIs, and customer feedback to management
• Perform final certification before production implementation
• Ensure high product adoption and assist customers in daily activities
• Help customers maximize the value of Amadeus solutions
• Identify and prioritize critical issues and root causes
• Follow up on internal process improvements and automation

About the Ideal Candidate

• Bachelor's degree in Information Systems, Business Administration, Tourism or related field
• Minimum 3 years' experience in hospitality or customer support
• Experience with HTML, XML, JSON, SQL, or server applications/tools is a plus
• Knowledge of hospitality industry and travel technology is an advantage
• Advanced PC skills and adaptability to various technical environments
• Understanding of APIs and software development processes
• Excellent communication and attention to detail
• Ability to manage multiple tasks and work collaboratively
• Strong customer focus, goal orientation, and accountability
• Analytical thinking, problem-solving, adaptability, and flexibility
• Proficiency in English

What we can offer you

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A flexible hybrid working model - We want our employees to do their best work, however it works best for them (50% from home / 50% from office)
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.