Manager - Digital Customer Journey (Product Management)

Job Title: Manager - Digital Customer Journey (Product Management)

Location: Barcelona, Spain

As Manager, Digital Customer Journey, you will act as Product Manager for customer platforms and experiences. You'll align stakeholder needs with platform capabilities, prioritize the roadmap, and lead squads delivering seamless, measurable journeys across eCommerce, marketing, and customer self-service.

Your key responsibilities

• Own product vision, strategy, and roadmap across multiple customers facing domains; define KPIs and outcomes.
• Lead cross functional squads to deliver platform capabilities (e.g., eCommerce, portals/self-service, marketing automation).
• Drive discovery (interviews, journey mapping, experiments) to validate problems and solutions.
• Prioritize backlogs and manage dependencies; ensure transparent stakeholder engagement and governance.
• Align experience and technical strategies with evolving B2B needs; ensure privacy, security, and compliance.
• Mentor Lead/Junior Experts; raise standards via best practice playbooks and communities of practice.

We offer

• Work in very close proximity to our business in a global and intercultural environment.
• Progress to life. By being in D&T department you will shape the future through digital and innovative solutions.
• A flexible work environment that empowers people to take accountability for their work and own the outcome.
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
• An eagerness to be one team and learn from each other to bring progress to life and create a better future.

You bring

• 6+ years in product management or digital platform leadership across multiple domains (eCommerce, portals/self‑service, marketing/CMS).
• Proven product leadership: vision, road mapping, prioritization, and delivery at scale.
• Experience with B2B journeys (transactions, account‑based workflows) and platform governance.
• Strong stakeholder management and communication; ability to influence senior leaders.
• Deep experience with agile delivery (PO/Scrum lead) and data‑driven decision‑making.
• Fluent English; additional EU languages a plus.

About dsm-firmenich

At dsm-firmenich, we don't just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.

Because real progress only happens when we go beyond, together.

Our application process

Interested in this position? Please apply online by uploading your resume in English via our career portal. Due to privacy regulations, we can only actively interact with applications via our career portal. If you have any questions, please contact Vishal Gorecha, Talent Acquisition Business Partner at vishal.-

DEI Statement

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.

Agency statement

We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.