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IT Manager

hace 3 semanas

Madrid, Madrid, España Clicars Spain A tiempo completo
¿Por qué Clicars?

We are looking for an experienced and hands-on IT Manager to lead on-site IT operations and manage a team of IT Engineers. You will be responsible for ensuring reliable, secure, and efficient day-to-day IT services for employees, covering end-user support, local infrastructure, networking, cybersecurity measures, and vendor coordination.

As an IT Manager, you will report to the VP of Infrastructure and be accountable for all on-site IT operations. You will collaborate with central Infrastructure, DevOps, and Cybersecurity teams to align local IT services with group standards while addressing site-specific needs. Your role is to ensure high availability, strong security, and excellent service quality across end-user computing, networking, and local infrastructure, while leading and developing an on-site IT team and managing external vendors.

Tu Misión

As an IT Manager you are performing as expected if:

  • On-site IT services run smoothly with minimal disruption to business operations.
  • End-user support SLAs are consistently met, with high employee satisfaction.
  • Local networks, endpoints, and IT systems are stable, secure, and well-documented.
  • Cybersecurity measures are correctly applied and enforced at site level.
  • IT Engineers are engaged, well-organized, and continuously improving.
  • Vendors and service providers deliver according to contracts, SLAs, and cost expectations.
  • Keep a solid relationship and trust with the local leadership team in your country. You are their direct IT contact point.
¿Cómo será tu día a día?
  • Lead and manage the on-site Helpdesk team, ensuring clear ownership, prioritization, and high service quality.
  • Oversee day-to-day IT operations: end-user support, devices, networks, printers, meeting rooms, and local systems.
  • Ensure availability, performance, and security of local IT infrastructure and connectivity.
  • Implement and enforce cybersecurity measures in coordination with group Cybersecurity teams.
  • Manage endpoint lifecycle: procurement, provisioning, configuration, maintenance, and decommissioning.
  • Own local incident, request, and problem management processes, ensuring SLA compliance.
  • Coordinate with central Infrastructure, DevOps, and Security teams for escalations and projects.
  • Manage relationships with IT vendors and service providers (hardware, connectivity, support).
  • Track IT assets, licenses, and local IT costs, ensuring accuracy and cost control.
  • Maintain documentation, procedures, and operational runbooks.
  • Support IT projects such as office openings, relocations, or infrastructure upgrades.
  • Ensure compliance with company IT policies, security standards, and audit requirements.
  • Drive continuous improvement of IT services, tools, and user experience.
¿Qué buscamos?

Essential

  • Strong experience in IT operations and on-site infrastructure management.
  • Solid knowledge of networking (LAN/WAN, Wi-Fi, VPN, firewalls).
  • Endpoint management (Windows, macOS, Linux), including provisioning, patching, and lifecycle.
  • Identity and access management fundamentals (users, roles, permissions, MFA).
  • Cybersecurity basics: endpoint protection, patch management, access control, backup practices.
  • ITSM processes (incident, request, problem, change management).
  • Experience managing IT vendors and service providers.
  • Proven experience leading and managing IT engineers or technicians.
  • English & Spanish

Valuable:

  • Experience administering Google Workspace (user lifecycle, groups, devices, security settings, and access controls).
  • Hands-on experience with endpoint protection and EDR solutions, specifically SentinelOne or equivalent.
  • Experience using remote monitoring and management (RMM) tools such as NinjaOne for endpoint monitoring, patching, and automation.
  • Strong understanding of asset management and device inventory, including lifecycle tracking and reconciliation with user access.
  • Practical knowledge of security and compliance requirements (e.g. GDPR), including device security, access reviews, and audit support.
  • Ability to use scripting or light automation to improve IT operations (onboarding, patching, reporting).

Experience operating IT services in multi-site and/or multi-country environments, coordinating local and central teams.

¿Qué ofrecemos?¿Por qué nosotros?