Congress & Customer Experience Manager
hace 4 horas
Congress & Customer Experience Manager
International Role | Swiss Multinational Pharmaceutical Company
We are looking for a
Congress & Customer Experience Manager
to coordinate the execution and flawless delivery of
international congress experiences
, ensuring
consistency, quality, and innovation
across every touchpoint.
In this role, you will work in a
cross-functional and highly creative environment
, translating strategy into action by bringing together
science, storytelling, and spatial design
. You will manage multiple projects, partners, and stakeholders to deliver
seamless, bold, and inspiring customer journeys
that elevate our global presence.
This is an exciting opportunity for someone who thrives in a
fast-paced, high-energy environment
, has a
can-do mindset
, and is passionate about
mission-driven delivery
.
Key Responsibilities
- Coordinate and execute congress experiences across assigned brands and medical initiatives, ensuring alignment with
customer experience, creative, and design strategies
. - Translate strategy into execution by managing
timelines, budgets, and workflows
to ensure high-quality and timely delivery. - Collaborate cross-functionally with
Scientific Communications, IMA, Omnichannel, and other stakeholders
for flawless coordination. - Champion
design quality
, upholding creative standards and benchmarks. - Oversee
content approvals and compliance processes
, ensuring all materials meet internal and external guidelines. - Drive
innovation
by staying current on experiential, digital, and sustainability trends in healthcare. - Benchmark against competitors and internal best practices to continuously elevate the congress experience.
- Foster strong collaboration and a
"One Team" mindset
, breaking silos across internal and external partners.
About You
- 5–8 years of experience
in agency, experiential, or exhibition project management (healthcare and omnichannel experience is a plus). - Proven track record delivering
complex, multi-stakeholder projects
from concept to execution. - Strong understanding of
creative workflows, event production, and experiential design
. - Excellent
stakeholder and vendor management
skills, with the ability to influence and align diverse teams. - Highly organized, detail-oriented, and passionate about
creative excellence and customer experience
. - Knowledge of
pharma compliance or regulated industries
is an advantage. - Curious, collaborative, and motivated by transforming how
science is experienced
.
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