Customer Operations Manager

hace 1 semana


Barcelona, Barcelona, España Smart Point A tiempo completo

Customer Operations Manager

Make buildings smarter. Make services seamless.

Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential, office, and hospitality spaces.

About the Role

We're looking for a proactive, highly organised
Customer Operations Manager
to lead and evolve our post-sales experience. You'll own the client journey from contract signature to daily service — managing delivery, support, and operational processes that scale.

This is a hands-on, cross-functional role at the heart of our business — blending leadership, customer success, fulfilment, and innovation.

Key Responsibilities

Customer Success

  • Lead client support, ensuring satisfaction and retention. Act as an escalation point for key accounts.

Operations Leadership

  • Manage our ops team across delivery, support, and maintenance. Set goals, workflows, and performance standards.

Delivery & Fulfilment

  • Oversee installations, third-party suppliers, and scheduling to ensure smooth rollouts and service handovers.

AI & Automation

  • Drive efficiency by identifying and implementing tools like chatbots, workflow automation, and monitoring platforms.

Service Performance

  • Track KPIs, manage vendor SLAs, and continuously improve processes using data and feedback.

About You

  • 5–7+ years in operations, delivery, or customer success (ideally in a tech or service-led environment)
  • Proven team management and supplier coordination experience
  • Strong project/process development skills
  • Comfortable with automation tools and AI-led innovation
  • Excellent communicator and problem-solver
  • Experience in SaaS, telecoms, or infrastructure is a plus

Why It Matters

You'll be central to how Smart Point delivers value to customers — shaping scalable operations while integrating smart tools into everyday workflows.


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