Customer Experience Intern Barcelona

haddock
At
haddock
we're building the first
Point of Control (POC)
SaaS for restaurants in Europe, the central place where restaurateurs run their entire business.

Last month we launched the
world's first AI Agent for restaurants
, and it's already reshaping how operators work day to day.

We are the
market leader in Spain
, and our vision is to
expand across Europe
and define the future of restaurant operations.

How do we help restaurants?

Digitalize invoices and delivery notes, storing them securely in the cloud and our interactive dashboard.
This provides real-time access to up-to-date data, enabling smarter and faster decision-making.

Track product price variations from suppliers in real-time,
ensuring you're always aware of any changes that could impact your costs.

Create comprehensive Bills of Materials (BoM) for your entire menu
to set optimal selling prices and control profit margins. Easily update dish costs with the latest purchase prices, maintaining accurate cost calculations at all times.

Monitor sales by seamlessly integrating with your POS system.
Access real data to make informed, data-driven decisions that boost performance and efficiency.

Curious to learn more about our features? Discover them
here

As a
Customer Experience Intern
, you will learn how to manage communication with our customers, resolving any issues they may have regarding the platform as well as any queries they may have. You will learn everything related to customer satisfaction and the functioning of a Customer Success department in a SaaS. You will be in charge of providing the best support to haddock customers under the supervision of our Customer Success Manager, to whom you will report directly.

What will you do on a day-to-day basis?
You will learn how to manage communication with our customers, resolving their queries by telephone, chat or e-mail.

You will be in constant communication with the Sales and Product departments, from which you will learn how haddock works and how our customers behave.

You will support your Manager in terms of cancellations, upsellings and personalized services.

You will become an expert of our Software, being able to detect bugs in the platform and report them to the Product team.

You will be the person in charge of supporting customers, offering them a personal, fast and efficient service, and becoming their ally.

Depending on your learning curve, you will collaborate in your department's own projects such as Onboarding & Training Meetings, regarding new haddock functionality: HR.

Skills And Experience
You are studying or have finished university studies (Bachelor's or Master's degree) in Hospitality, Business, Communication, Law, Psychology or similar.

Native Spanish level is a must.

You have previous experience working in front of the public. It will be highly valued.

You are eager to get to know the startup world in depth, and you are passionate about digital environments in constant growth and change.

You are comfortable handling technology.

You are proactive, autonomous and eager to learn.

You are committed and want to have an exciting work experience.

You are willing to work autonomously and responsibly under the supervision of your manager.

Benefits For Our Team

Competitive salary
, full-time, €800

Flexible working hours
and
hybrid work
. Got a flight to catch? Don't worry, go Take it

Coffee and milk
-yes, also oatmeal-

Fruit
every week to take care of your mind and body.

Our Process
Interview with the Hiring Manager (45' - 1 hour)

Culture Fit
interview with our Founders (1 hour)

The average time to complete the entire process is
two weeks
. Between phases, the Manager team will follow up with you within 1 to 2 days after the phase you have completed. We believe in communication and processes made by and for people.