Customer Engagement Manager

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Job Title:
Customer Engagement Manager

Location:
Sant Cugat/Barcelona, Spain

Work Model:
Onsite work

Job Description:

We are seeking an experienced Customer Engagement Manager to lead strategic relationships with key Hi-Tech clients and manage a global P&L of $25–50M. The role focuses on delivering technology and operations services, driving strategic initiatives, and collaborating with Sales, Finance, Marketing, and Services teams across APJ, EMEA, and the Americas. The ideal candidate brings strong technology service delivery expertise, leadership of large global teams, and a passion for innovation and customer-centric excellence.

Responsibilities:

• Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal.
• Responsible for management & growth of strategic accounts generating $25 to $50 Mn annually with 500+ employees
• Develop and maintain strong Customer relationships with clients, acting as the main point of contact for project-related inquiries and escalations.
• Establish good governance with Executive Clients on multiple factors including strategic, operational and tactical parameters.
• Identify growth opportunities proactively and work with the Delivery Heads and Client Partner to convert them into key wins.
• Oversee project management processes, ensuring timely delivery of services and adherence to quality standards.
• Develop and implement strategic plans to enhance service delivery and drive continuous improvement.
• Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement.
• Analyze account performance metrics to identify areas for growth and optimization within service delivery.
• Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service delivery.
• Analyze market trends and client feedback to inform service enhancements and innovation.
• Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiatives.

Requirements:

• Proven track record of managing global client accounts with demonstrated success in achieving business objectives. Talent Fulfillment Group JD Format
• Strong understanding of technology trends, best practices, and innovation strategies within various industry verticals.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience in budget management and financial reporting for large-scale projects.
• Demonstrated problem-solving skills and a proactive approach to addressing challenges.
• Ability to analyze data and metrics to inform decision-making and enhance service delivery.
• Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple priorities.

Behavioral Skills:

• Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively at all levels
• Ability to communicate clearly and confidently with senior executives, tailoring the message to their level of understanding and business priorities
• Proactively develop strong, trusted relationships with executive stakeholders, both within the organization and with clients

KRAZ nr. 28233