Receptionist at 5star Luxury Hotel

hace 1 día

Sotogrande, Cádiz, España Cooking Europe A tiempo completo

JOB TITLE Front Desk Receptionist (2 vacancies) LOCATION Sotogrande, Cádiz – Spain ABOUT THE PROPERTY Luxury hospitality property in Sotogrande providing elevated guest services aligned with international 5 -star standards. We are strengthening our Front Office team with disciplined and guest -oriented Receptionists who thrive in high -service environments and cross -department collaboration. ROLE PURPOSE The Front Desk Receptionist is responsible for welcoming guests, managing check -in and check -out procedures, handling guest inquiries, coordinating with internal departments, and ensuring a seamless luxury guest journey. The role directly influences guest satisfaction, brand perception and operational fluidity. KEY RESPONSIBILITIES • Deliver professional, warm and friendly service at all times. • Execute check -in, check -out and telephone handling procedures in line with LQA standards. • Maintain presence in the lobby and support guest flow when not delivering luggage. • Ensure lobby and main entrance cleanliness, focusing on glass areas, main doors and ashtray emptying when required. • Register and deliver incoming items for guests or staff in a timely manner. • Manage guest luggage collection and delivery with accuracy and care. • Greet guests, process arrivals, departures and billing following service standards. • Maintain a clean, organized and properly equipped workstation. • Upsell room categories and drive revenue through targeted selling. • Handle guest belongings with utmost care and discretion. • Assist with room changes and reallocation when requested. • Ensure long -term luggage storage is managed correctly and supported with proper receipts. • Respect hotel credit policy and financial procedures. • Manage own cash float and conduct daily cash reconciliation. • Stay informed about hotel activities, events, VIPs, groups, opening hours of outlets and property information to guide guests. • Maintain strong communication with other departments. • Comply with uniform and hygiene standards. • Print and verify cash transactions and negative postings before end of shift. • Report incidents and irregularities to the Supervisor. • Support Bell Boy, Concierge and Driver services when required. • Operate golf carts/buggies to escort guests around the property. • Know and follow emergency and evacuation procedures. • Report suspicious activities immediately. • Maintain guest confidentiality at all times. REQUIREMENTS • Minimum 2 years of hospitality experience, with at least 1 year in luxury environments. • Strong attention to detail, with speed, accuracy and organizational discipline. • Positive attitude and ability to work under pressure. • High level of English and Spanish. • Hospitality or tourism -related education. • Legal right to work in Spain. • Mandatory: Valid driving licence and own vehicle. COMPENSATION & BENEFITS • 23.000€ gross annual salary • Full -time contract • Complimentary accommodation provided (with refundable deposit withheld at first payroll and returned at end of contract if conditions are met) • Exposure to international luxury service standards and cross -department operations • Professional growth opportunities within the Front Office and Rooms Division

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