French speaking Customer Service Sales Representative, Barcelona

hace 6 días

Barcelona, Barcelona, España Cross Border Talents A tiempo completo


We are currently recruiting for a French speaking Customer Service Sales Representative to join our clients office in Barcelona

DUTIES AND RESPONSIBILITIES:

  • Contact potential clients using various channels (phone, email)
  • Manage inbound calls and ensure quarterly quota is reached
  • Respond to inbound emails in timely and accurate manner
  • Place outbound calls when required
  • Quote creation and follow up
  • Use upselling/cross-selling technics to maximise revenue
  • Stay up to date with active promotions and campaigns to maximise their success
  • Ensure personal knowledge of the portfolio is maintained
  • Answer and deal with customer post sales requests
  • Cover order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite.

REQUIREMENTS:

  • C2/fluent in French, both oral and written. Fluent in English (at least B2 level)
  • Minimum of 1 year relevant experience
  • Comfortable communicating using various channels (telephone, email)
  • Knowledge of sales techniques (up-/cross-selling, objection handling, etc.)
  • Computer literate with solid IT knowledge and technical understanding
  • Strong personal interest and curiosity in IT products and applications
  • Outstanding communication with ability to emphasise, negotiate and persuade
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Exceptional customer facing and customer care skills
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential.

Interested? Apply now


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