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French-Speaking Member Services Representative

hace 2 semanas

Barcelona, Barcelona, España CBT A tiempo completo


Job Title: French-Speaking Member Services Representative

Location: Barcelona, Spain – Onsite & Hybrid Options Available

Department: Member Services / Customer Support

Employment Type: Full-Time

About the Role:

We are looking for a personable and solution-driven French-speaking Member Services Representative to join our growing team in Barcelona. You will play a key role in ensuring an outstanding experience for our French-speaking members by assisting with inquiries, resolving issues, and promoting member satisfaction. This role offers the flexibility to work both onsite at our Barcelona office and partially remote in a hybrid model.

Key Responsibilities:

  • Serve as the first point of contact for French-speaking members via phone, email, and chat.

  • Handle member inquiries, feedback, and complaints in a professional and timely manner.

  • Provide clear and accurate information regarding services, memberships, billing, and policies.

  • Ensure a high level of member satisfaction by delivering personalized support and proactive communication.

  • Document interactions accurately in the CRM system and follow up on outstanding issues.

  • Collaborate with internal teams (billing, operations, tech support) to ensure quick issue resolution.

  • Identify trends in member feedback and suggest service improvements.

Requirements:

  • Fluent in French (native or near-native level) and confident in English (spoken and written).

  • Previous experience in customer support, hospitality, or service roles preferred.

  • Strong communication and interpersonal skills.

  • Empathy, patience, and a problem-solving attitude.

  • Ability to work both independently and collaboratively.

  • Comfortable using customer service software, CRM tools, and standard office applications.

  • Eligible to work in Spain.

Preferred Qualifications:

  • Experience working in membership-based or subscription service businesses.

  • Familiarity with CRM tools like Salesforce, Zendesk, or HubSpot.

  • Multilingual abilities are a plus (Spanish or other EU languages).

What We Offer:

  • Competitive salary and performance-based incentives.

  • Flexible working model: onsite in Barcelona or hybrid setup.

  • Thorough training and ongoing support.

  • Multicultural and inclusive team environment.

  • Career progression opportunities within the company.

  • Relocation support (if applicable).