Front of House Crew

FRONT OF HOUSE CREW – BARCELONA

At Generator
hostels we are obsessed in delivering outstanding service through a personal
touch. As a Front of House Crew Member, you must be part of ensuring that the
Front Office department is run smoothly ensuring that there is a relentless
desire to "wow" our customers at every opportunity, ensuring that customers'
needs are exceeded.

WHO ARE WE

Generator is on a journey. Appropriate, given
that we're a leading global lifestyle accommodation brand. The journey began in
London, swung through a heap of European capitals on its way to dominating the
world. Generator burst onto the scene in the Americas with the launch of
Generator Miami and Washington DC and most recently took aim at the country's
biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand
Hotels.

No biggie. Fast Company named us one of the top 50 most
innovative global companies. We, of course, agree. And now this top 50 most
innovative global company (did we mention that?) wants a pretty awesome Front
Of House Crew for Generator Barcelona.

Our spaces are safe and seriously social, in the proudest
part of the beating heart of the cities we love. Cultural action, creative
pulse and an outstanding way to waste some of the finite time the universe has
given you - that's what Generator offers. Holds true for staff and visitors
equally, and while chic design is always the backdrop, every Generator in every
destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story
and brand to life.

ABOUT GENERATOR BARCELONA

You'll find Generator Barcelona, hotel and hostel, in the
buzzing district of Gracia. The hostel's just a short walk from Gaudi's iconic
Casa Batllo apartments. The interiors showcase a mix of styles and include an
oversized wooden birdcage, a winding staircase and a mezzanine chill-out
lounge.

Feast on local delicacies in our bar and lounge, which is
decked out in ornate Hungarian concrete floor tiles and earthy raw metals and
woods, and if you're looking for a little more luxury, Generator Barcelona also
offers terrace rooms and a penthouse apartment in the hotel with mind-blowing
panoramic views of one of Europe's best-looking cities. So much more than just
a hostel

NUTS AND BOLTS OF THE JOB

• Take ownership of the guest journey to ensure
  that you continuously raise the bar and create a truly unique Generator
  experience
• Know your guests and have a passion for
  independent travel and the road less travelled
• Demonstrate a passion for delivering
  outstanding customer service
• Be part of a
  great team within your department that get Generator and want to be themselves
• Monitor our
  social spaces, lighting, sound and temperature, to make sure they embody the
  Generator brand and culture at all times
• Know your
  city, its cafés, bars and restaurants, its art, its music
• Ensure you
  comply with all company policies you have been trained on, which include Fire
  Training and Health & Safety and Food Hygiene
• Be
  Responsible for all cash handling whilst you are on duty
• Correctly
  administer the Close of Shift procedures every shift with 100% accuracy and
  consistency

Naturally
this is not intended as an exhaustive list of duties. Other duties as may be
reasonably required will form part of this job description.

WHATS
IN YOUR DNA

• Always love our guests
• Passionate for the hospitality and the youth
  travel market
• Be the life the party
• Be really, really organised
• Keep cool when the pressure hits
• Enjoy a super-fast pace
• Understand this is a business, be passionate
  about maximising revenue
• Be creative, innovative and digitally smart
• You must be eligible to work in the EU
  to be considered for this role

YOUR ROCK STAR EXPERIENCE

• Experienced within a front office hospitality
  environment
• Experienced working with a Property
  Management System
• Flexible with regards to shifts available per
  week (mixture of morning and evening shifts

OUR GLOBAL EMPLOYEE BENEFITS

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made 
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights' accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down
• Online learning tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you've got
questions, get in touch

Also, check out
or our social media pages. Here you may well find the
answers to life, the universe and everything, including why there are no penguins
at the North Pole. We look forward to hearing from you.

Join Us
and help us achieve our Vision