Front of House Crew

ASSISTANT FRONT OF HOUSE MANAGER

We need an exceptional and passionate Assistant Front of House Manager to join our team and to support the Front of House Manager. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Assistant Front of House Manager for Generator London.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT GENERATOR BARCELONA

You'll find Generator Barcelona, hotel and hostel, in the buzzing district of Gracia. The hostel’s just a short walk from Gaudi's iconic Casa Batllo apartments. The interiors showcase a mix of styles and include an oversized wooden birdcage, a winding staircase and a mezzanine chill-out lounge.

Feast on local delicacies in our bar and lounge, which is decked out in ornate Hungarian concrete floor tiles and earthy raw metals and woods, and if you’re looking for a little more luxury, Generator Barcelona also offers terrace rooms and a penthouse apartment in the hotel with mind-blowing panoramic views of one of Europe’s best-looking cities. So much more than just a hostel

NUTS AND BOLTS OF THE JOB
- Supporting and reporting into Front of House Manager
- Take ownership of the guest journey to ensure that we create a truly unique Generator experience
- Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
- Ensure that our social spaces embody the Generator brand and culture
- Play a part in ensuring that there is a responsible person (duty manager) onsite at all times
- Build and lead a FOH team who get Generator and want to be themselves
- Ensure that your team remains up to date with all local, national and international trends
- Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
- Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA
- Passionate for hospitality and the youth travel market
- Passionate for delivering excellent customer service
- Strong leadership skills with ability to coach, mentor, train and develop crew members
- Hands-on experience
- Ability to work in a fast-paced environment
- Available to work when needed, including weekends, holidays, and nights
- You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE
- Previous experience working in the hospitality industry and in a similar role
- Possess a high level of commercial awareness and sales capabilities in addition to excellent leadership skills
- Competent level of IT proficiency
- Conversant in at least one Property Management System

OUR EMPLOYEE BENEFITS
- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
- Employer funded life assurance at two times base salary to cover death in service lump sum payments
- Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
- Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
- Social events and celebrations calendar
- Various employee recognition schemes
- Online learning tools

SO YOU THINK THIS MIGHT BE YOU?

Here you may well find the answers to life, the universe and everything, including why there are no pe