General Manager

hace 1 semana

Madrid, Madrid, España KellyDeli A tiempo completo

General Manager (TukTuk) - Interim role

WHO WE ARE

Tuk Tuk, a pan-Asian street food brand with 6 restaurants in Spain, that started in September 2019. Tuk Tuk Asian Street Food restaurant chain.

A restaurant that was born from a passion and a need that we will tell you about below.

From the first moment, the secret of Tuk Tuk has resided in a clear concept: to transfer the original flavors of Southeast Asia without adulterating them.

Many think that by adapting the dish to Western tastes, they will be more successful. Perhaps it was like this before, but now people travel more, and it is not uncommon for customers who have already tried a Nasi Goreng or a Pad Thai on a trip to this exciting region. To come across something that has nothing to do with the discovered flavors would be disappointing. And that is where this obsession with being faithful to the native flavors was born.

Respect for traditional dishes is Tuk Tuk's DNA and what customers value most. When they landed in Spain, they found no dishes that resembled those they had tried during their years living in Asia. No restaurant offered to "travel" to those places without leaving Madrid.

Please visit our TukTuk website here:

THE GOAL

  • This role is accountable for high-level deliverables such as; sales, profit, annual budgeting process, quality and food safety, customer NPS, marketing, operational excellence, and legal & labour compliance.

  • You will lead, manage and develop a team of highly talented individuals to deliver standards and results and ensure operational excellence across all sites

  • You will initiate, endorse and develop innovative projects and new concepts.

  • Creates a highly engaging customer experience through their on-line and in store presence

  • Delivers projects on time according to business plans and budgets.

  • Analyse business results against agreed metrics and report against these in updates with the board

  • Oversees operations cost lines, ensuring every euro is optimised.

  • Monitor and take action on various elements of the profit and loss account ensuring the business is run in a responsible and sustainable way.

  • Ensures the business operates in an ethical way with Safe Legal and is compliant with legislation.

  • Creates service experiences for customers that represent the brand concept and values.

  • Oversees the pipeline of highly innovative new product development that is based on insight into consumer trends

WHO YOU WORK WITH

Reporting to: Founder & CEO

Direct reports: 6 (Operations Manager, Regional Manager, Quality, Marketing, HR, Logistics)

WHO YOU ARE

  • Experience in a similar position within a fast casual dining business environment

  • Someone who has an entrepreneurial mindset.

  • You have a background in food restaurant concepts (franchised, QSR FCMG)

  • Understanding of brand management, driving growth and partnership management

  • You have a significant people management experience.

  • You are an expert in delivering operational excellence and standards.

  • You have experience in managing & controlling a P&L & financials.

  • Experience of the HR "basics" – recruitment, disciplinaries, grievances, absence management, etc, enough to deal with a team in full autonomy.

  • Fluent in Spanish & English.

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