Business Operations Manager

If you're here, it's because you're looking for an
exciting ride
.

A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.
We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people
, paving the way forward together.

Not your usual app
. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision:
Building the largest marketplace in your city, to give access to anything in minutes
.
And this is where your ride starts.

YOUR
MISSION
YOUR MISSION
As a Supply Operations lead, you will play a key role in the market: you will be the ultimate owner for optimizing key operations performance indicators across several regions in the country.. Your role will be directly responsible for improving Customer and Couriers' experience across their whole journey, making them grow and improve user experience. This role will require a
mix of analytical skills, operations
,
stakeholder management
, and
creativity to tackle different challenges
.

Step up to the ambitious challenge of achieving best-in-class operations/delivery times in some of our most complex cities. Glovo offers an exciting opportunity for a data-focused, analytical professional who obsesses over details and is always looking for how to improve the performance of our couriers and partners (food and grocery). You will have access to unlimited data to facilitate creative decision-making and cooperate with a world-class team that can turn your recommendations for the country's operations into an efficient reality.

This role is for a senior leader within Glovo's Operations team, dedicated to enhancing the experience of our couriers and partners while optimizing overall delivery operations. You can be based in Madrid, Sevilla or the Canary Islands.

THE JOURNEY

• Analyse data obsessively to identify trends and build successful implementation strategies for our operations in our key cities.
• Improving and contributing to the upgrading of the delivery time, the efficiency of the courier, as well as the efficiency of delivery's costs of your region.
• Drive collaboration and knowledge sharing by working cross-functionally with colleagues from local team and HQ to execute impactful projects and foster a culture of learning.
• Assessment of strategic opportunities, performance of a wide range of quantitative and qualitative analyses
• Implementation, standardization and execution of processes in all cities
• Support with special projects from risks assessments to potential forecast of any opportunities (e.g. competitors analysis, ROI of budget increase/reinvestment)
• Team Leadership & Culture: Develop and mentor team leads, fostering a high-performance culture and growing top talent.
• Participate in hiring, training, and professional development of local talent.

WHAT YOU WILL BRING TO THE RIDE

• 4+ years experience; background in high-growth tech startups, operations, marketplaces, consulting or similar industries is a plus.
• Bachelor's degree in Business, Operations, Engineering, Statistics or related field.
• Excellent analytical and problem-solving skills. Proficiency in SQL and Excel is a must.
• Fluency in English.
• Experience managing stakeholders in a matrix organization, or deploying projects across multiple countries, is a plus.

Individuals representing diverse profiles,
and abilities,
encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there
Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website