Communications Lead

At ING Hubs Spain we are looking for a Communications Lead

Your role and work environment:

We are looking for a talented and enthusiastic
Communications Lead
to join our
brand new Hubs Spain.

Communications Lead is a senior role that works cross-border, cross-discipline and cross-business to drive awareness and excitement for the ING strategy. The role holder must hold experience within corporate communications, media relations and/or reputation management in an (international) organisation with a large diversity of stakeholders. They should be versatile and proactive, with proven project and stakeholder management expertise, including at Executive Committee/Management Team level and across markets.

Your key responsibilities:

• Communications planning: Create and implement internal and/or external communications and positioning plans, including a regular measurement and review cycle. This can include media, CSR or employer branding campaigns.
• Activation and execution: End-to-end responsibility for the activation and execution of ING Hubs Spain communications planning, including project management, budget management and elements such as production, publishing and partnering. Determine the best way to deliver components of the plan, including content creation (self, team, agency), evaluate and measure for impact.
• Stakeholder management: Contribute to the structured approach towards internal stakeholders including management/board members, all business lines and support functions, colleagues in ING's Comms, Brand & MarCom global network.
• Team collaboration: Connect with members of the Hubs Communications teams in other locations and contribute to the goals of the broader Global communications teams. Also connect and align when needed with members of Bank Spain Communications team.
• Take a leadership role within the communications team, drive team collaboration to strengthen internal narrative and external reputation, and activate and engage around key events.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don't hesitate to apply

• A degree-level qualification, preferably in Communication or Marketing
• 10+ years of total experience in a comparable role in an (international) organisation with a large diversity of stakeholders, including vast experience in communications and reporting.
• Stakeholder management and advisory skills: you can build connections and maintain relationships with important stakeholders up to and including board level. You're also experienced in managing multiple stakeholders across functions and locations.
• Project management: You are experienced in executing a project plan within time and budget.
• Audience research: You have experience with audience research and reporting.
• Innovation mindset: you are interested in new ideas and developments to engage and communicate with audiences and can contribute to building a culture of innovation within the team and the organisation.
• Communication tools: Good knowledge, understanding and experience in managing key internal and external tools such as SharePoint, Viva Engage, Stream, Spotler, and LinkedIn or a willingness to learn fast and master new skills.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn't take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Transport allowance.

It doesn't matter where you live, we'll help you get to the office.

Pension plan.

You can benefit from our pension plan after 1 month with us

Discover ING Hubs Spain

We're building something exciting—and we want you to be part of it.

ING is launching
the new member of ING Hubs in Spain
, an integral part of ING in charge of designing and delivering important technological and operational solutions to make banking frictionless for our customers. ING Hubs play a key role in our 'Growing the difference' strategy to become the best European bank. This will be our sixth global hub, joining a network of over 13,000 professionals in the Philippines, Poland, Romania, Slovakia, Türkiye and Spain.

What makes us different?

We have a tech-first mindset:
We're not just a bank—we're a tech company that happens to do banking. Our new hub will be a center of excellence for scalable, fast, and secure technology.

We have global impact:
You'll be working on solutions that serve more than 34 million of customers in over 38 countries.

We are agile:
ING was the first bank to adopt agile at scale. We continue to evolve with a collaborative, cross-functional way of working.

Sustainability at the heart of what we do:
We have a role to play in defining new ways of doing business that align economic growth with positive environmental and social impact.

At ING, we believe in
diversity, inclusion, and belonging.
We're proud of our international teams and are committed to creating an environment where everyone can thrive. We value authenticity, collaboration, and continuous learning.

We're looking for
curious minds, bold builders, and passionate problem-solvers
. If you're looking for a place to
find new ways to drive efficiency and provide superior customer value
, where your ideas matter, and where you can grow with purpose—
we're looking forward to meeting you.