Reservations Agent

hace 5 días

Madrid, Madrid, España Mandarin Oriental Hotel Group A tiempo completo

Mandarin Oriental Ritz, Madrid is seeking a proactive Reservation Agent to join our Rooms Division and support our high-performing Reservations team.

Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.

Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service.

This luxurious Belle Époque palace, located in Madrid's famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.

About The Role

As Reservation Agent at Mandarin Oriental Ritz, Madrid you will deliver accurate, consultative and guest-focused reservation services across all channels. You will prepare tailored quotations, manage bookings end-to-end, liaise with internal teams and ensure each reservation reflects the hotel's revenue strategy and quality standards.

Key Responsibilities

  • Provide tailored quotations and expert advice to customers, matching offers to guest needs and preferences.
  • Create, amend and manage room reservations across all channels with accuracy and attention to detail.
  • Issue and manage reservation invoicing prior to guest arrival.
  • Review and reconcile reservations received daily from other distribution channels to ensure completeness and correct segmentation.
  • Assist guests with enquiries, proactively proposing and confirming add-on services (transport, restaurant reservations, transfers, etc.).
  • Ensure all reservation data is complete, correct and processed in line with company procedures and Revenue Management guidelines.
  • Liaise closely with Front Office, Housekeeping, F&B, Accounting and IT to guarantee smooth handovers and an exceptional arrival experience.

What We Expect From You

  • Manage reservations according to MOHG service standards, company policy and revenue optimisation rules.
  • Ensure reservation information is accurate, fully understood and correctly processed.
  • Deep knowledge of hotel pricing, accommodation options and outlets to apply Revenue Management strategy effectively.
  • Strong teamwork: cooperate across departments to ensure fluent communication and operational effectiveness.
  • Guide and support guests from enquiry to arrival, delivering a personalised and memorable pre-arrival experience.

Our Commitment To You

  • Learning & Development: Tailored programmes to support your career progression.
  • MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
  • Health & Wellness: Benefits and wellbeing programmes to support work–life balance.
  • Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.

We're Fans. Are you?

  • Reservations Agent

    hace 4 días

    Madrid, Madrid, España Conservatorium Hotel A tiempo completo

    Reservations AgentJR-04097RoomsFull timePermanentMandarin Oriental Ritz, MadridMandarin Oriental Ritz, Madrid is seeking a proactive Reservation Agent to join our Rooms Division and support our high-performing Reservations team.Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values...

  • Reservations and PBX Agent

    hace 7 días

    Madrid, Madrid, España Thompson Hotels A tiempo completo

    Organization- Thompson MadridResumenÚnete al equipo del Cluster en Madrid y vive la cultura madrileña¿Quiénes somos?El equipo Cluster forma parte de Thompson Madrid y Hyatt Centric Gran Vía Madrid. Dos hoteles con personalidades distintas pero unidos por el mismo espíritu: una hospitalidad auténtica, moderna y centrada en las personas.Thompson Madrid:...

  • reservations and pbx agent

    hace 7 días

    Madrid, Madrid, España Thompson Madrid A tiempo completo

    SummaryÚnete al equipo del Cluster en Madrid y vive la cultura madrileña¿Quiénes somos?El equipo Cluster forma parte de Thompson Madrid y Hyatt Centric Gran Vía Madrid. Dos hoteles con personalidades distintas pero unidos por el mismo espíritu: una hospitalidad auténtica, moderna y centrada en las personas.Thompson Madrid: estilo luxury lifestyle y...

  • Reservation Agent

    hace 2 semanas

    Madrid, Madrid, España IHG A tiempo completo

    Description Required SkillsHigh communication skills, using a variety of techniques to suit varying audiences.High level of English and Spanish. Knowledge of at least other language is desirable.Ability to engage with and manage multiple stakeholder requirementsAbility to adapt to varying business practices and legal requirements, both geographically and...

  • Reservation Agent

    hace 2 semanas

    Madrid, Madrid, España IHG A tiempo completo

    Required SkillsHigh communication skills, using a variety of techniques to suit varying audiences.High level of English and Spanish. Knowledge of at least other language is desirable.Ability to engage with and manage multiple stakeholder requirementsAbility to adapt to varying business practices and legal requirements, both geographically and...

  • Reservation Agent

    hace 2 semanas

    Madrid, Madrid, España IHG Hotels & Resorts A tiempo completo

    Required SkillsHigh communication skills, using a variety of techniques to suit varying audiences.High level of English and Spanish. Knowledge of at least other language is desirable.Ability to engage with and manage multiple stakeholder requirementsAbility to adapt to varying business practices and legal requirements, both geographically and culturallyBuild...

  • Remote Travel Agent

    hace 1 semana

    Madrid, Madrid, España Tourism Teacher A tiempo completo

    About the RoleWe are seeking motivated, customer-focused individuals to join our team asRemote Travel Agents. This role is perfect for anyone who loves travel, enjoys helping others, and is looking for a flexible opportunity that fits around their lifestyle.As a Remote Travel Agent, you will receive comprehensive training and ongoing support. You will work...

  • Guest Experience Agent Trainee

    hace 5 días

    Madrid, Madrid, España IHG A tiempo completo

    DescriptionKIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast.A hotel that works the ultimate expression of iconic luxury from the warmth and...

  • Guests Service Support

    hace 1 semana

    Madrid, Madrid, España Outsite A tiempo completo

    Guest Service Support - CET or EET Time ZoneLocation:RemoteCompany:OutsiteCommitment:40 hours/ weekStart Date:January 2026ContractType:Independent ContractorOutsite is seeking a reliable, service-oriented Guest Support Agent to ensure smooth, seamless experiences for our global community of travelers. This role is ideal for someone who takes pride in...

  • Front Desk Agent

    hace 4 días

    Madrid, Madrid, España Marriott Hotels Resorts A tiempo completo

    DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline,...