Guests Service Support

hace 4 días

Madrid, Madrid, España Outsite A tiempo completo

Guest Service Support - CET or EET Time Zone

Location:

Remote

Company:

Outsite

Commitment:

40 hours/ week

Start Date:

January 2026

Contract

Type:

Independent Contractor

Outsite is seeking a reliable, service-oriented Guest Support Agent to ensure smooth, seamless experiences for our global community of travelers. This role is ideal for someone who takes pride in delivering exceptional customer service, thrives in a fast-paced environment, and enjoys solving problems with empathy and professionalism.

Key Responsibilities

Guest Services & Reservations Support

  • Respond promptly and professionally to all inbound guest inquiries related to reservations.
  • Assist in managing calendar availability, scheduling logistics, and booking updates.
  • Handle guest requests, questions, and concerns before, during, and after their stay.
  • Provide support across all aspects of reservations and guest services.
  • Triage guest issues with urgency, clarity, and a solutions-focused mindset.
  • Maintain daily task priorities while ensuring consistent and timely responses.
  • Communicate important reservation information to guests and local community managers.
  • Upsell premium offerings such as room upgrades, packages, and add-on rentals when appropriate.

Who You Are

  • Available to work a fixed schedule within the Central European Time zone, starting at 7:00 AM, or Eastern European Time zone, starting at 8:00 AM, with a consistent shift pattern whose assigned work days rotate every 4 weeks. Days off rotate accordingly, and the schedule is subject to change based on operational needs.
  • A reliable team player who colleagues can depend on consistently.
  • Punctual, responsible, and able to deliver with a high degree of accuracy.
  • Adaptable and comfortable navigating frequent changes or new processes.
  • Exceptionally organized, with strong multitasking abilities.
  • A self-starter who thrives while working independently in a remote environment.
  • Highly skilled in communication—both written and verbal.
  • Customer-centric, warm, and committed to providing excellent service.
  • Professional in demeanor, calm under pressure, and quick to learn new tools or workflows.
  • Fluent in English; additional languages are a plus but not required.

What You'll Gain

  • Hands-on experience supporting a global hospitality operation.
  • The opportunity to make immediate, meaningful impact on guest satisfaction and experience.
  • Training across reservation systems, communication tools, and customer support platforms.
  • The flexibility of a remote, international work environment.
  • Growth opportunities within a team that values initiative, reliability, and collaboration.

Ready to deliver exceptional guest experiences with Outsite?

Apply now and join a team committed to hospitality, community, and global connection.

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