Communication and CRM Manager

hace 7 horas

Madrid, Madrid, España Miravia A tiempo completo


Shape the Future of Digital Commerce with Your Visionary Expertise

About Miravia:

Miravia
is an innovative e-commerce platform, part of
Alibaba Group
, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.

Your Role:
This is a highly cross-functional role who will translate the needs of commercial, logistics, promotions, etc... into efficient seller communication solutions. The role will also work together with engineering team, a designer, and a product development expert, and focus on providing efficient and easy communication tools to sellers on our platforms to achieve desired business outcomes. This PM needs to track the dashboard of seller communication tools, surface data insights and optimize the way of communication to sellers.

Key responsibilities:

  • Define communication plans based on overall seller engagement strategy to reach the desired seller communication result (opening rate, satisfaction rate, engagement result etc.)
  • Monitor, track , report seller communication progress and optimize communication process
  • Partnered with PD & engineering team to develop new features of seller communication tools
  • Answer, sorting & optimize questions on community
  • Develop & grow community leaders among sellers
  • Optimize the community platform

Qualifications:

  • Bachelor Degree
  • Native Spanish speaker + fluent English
  • Very strong communication skills (especially written) for marketplace scenarios, not limited to understand both business needs and seller needs; draft engaging content in a simple but attractive way; a "people person" with high-energy and client oriented mindset
  • A fast-learner who adapts him/herself into an innovative environment with uncertainty
  • Experience in copywriting and editing will be a plus
  • Experience in visual design is a plus

Application Process:

Ready to embark on this journey with us?
Please send your CV in English

Please note this role requires to work 100% from the office. Our offices are very centric tough: Metro Station Avenida de América (Madrid).

Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.

Join Miravia, and let's shape the e-commerce landscape together

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