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Key Account Manager/Barcelona
hace 2 semanas
No sponsorship Next Link is a global leader and the fastest growing next -generation provider of IT, BPO and digital services. We are a team of experienced IT practitioners,outstanding engineers, and innovative team members with a deep -rooted passion for automation. We strive to deliver the best possible solutions usingdigital technologies and targeted talent sourcing. We are on an exciting journey of change to grow our business.Key Responsibilities• Increase revenues with existing client base through cross selling activities.• Develop a thorough understanding of the needs and requirements of key clients and prepare customized solutions.• Research and source new potential managers.• Develop trust relationships with client managers to ensure they do not turn to competition.• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.• Address and resolve key clients' complaints.• Think strategically – see the bigger picture and set objectives to develop and improve the business and create sales opportunities.• Have an in -depth knowledge of Next Link products and value proposition.• Draw up client offers.• Seek ways of improving the way the business operates.• Assist with high severity requests or issue escalations as needed.• Global travel activities of up to 60% expected.KPIs• Cross selling (revenue generation into existing accounts)• Maintaining high level of satisfaction (scoring above 8 out of 10)• Opening new business channels (with new managers) RequirementsEssential Requirements and Qualifications• Proven experience in key account management• The ability to handle multiple client accounts effectively.• Exceptional customer service skills• Passionate about establishing successful client relationships.• Good commercial understanding• Autonomous, hands -on, and detailed oriented• Excellent verbal and written communications skills• Excellent listening, negotiation, and presentation skills• Perceptive and able to read between the lines.• Out -of -the box thinking and creative.• Experience in delivering client -focused solutions based on customer needs.• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C -level.• Proven ability to manage multiple projects at a time while paying strict attention to detail.Additional Requirements• Experience selling IT solutions.• Experience building/managing technical and commercial proposals for IT and digital services.• Experience in IT contracts recruitment.• Experience working with clients in the pharmaceutical sector.Language Skills• Fluent English mandatory BenefitsMonthly Gym Allowance – Stay active and healthy with our support.Health Insurance – Comprehensive health coverage for peace of mind.Half -Day Off During Your Birthday Week – Enjoy some time off any day that week.Annual Education Budget – Invest in your learning and growth.Flexible Working Hours – Balance work and personal life with ease.Office in Central Barcelona – Convenient location with complimentary coffee.Growth Opportunities – Develop your career with us through continuous advancement.
