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Customer Master Data Delivery Manager
hace 2 semanas
Budget: Open to all offers
Project context
Project Details
- Location: Barcelona, Spain or Hyderabad, India
- Work mode: Hybrid (preferred)
- Start date: January 2026
- Duration: 24 months (Jan 2026 – Dec 2027)
- Extension possibility: Yes
- Language(s): English
- Team setup: Will manage 5–7 people (Data, MDM, integration devs/leads)
- Contract type: External workforce / freelance
Project Summary
The program has delivered a centralized Commercial Customer Master Data solution across multiple countries, providing a trusted and consistent customer data foundation. It is now evolving from a consolidation phase into a centralized hub-and-spoke Customer MDM model, leveraging a modern data platform with MDM and cloud data technologies. This evolution enables end-to-end customer lifecycle management, bi-directional integrations with enterprise systems, and strengthened data governance, quality, and compliance.
Goals and deliverables
Main Responsibilities & Key Activities
- Own end-to-end delivery, governance, and adoption of the Customer Master Data solution across markets and systems.
- Drive roadmap planning, scope management, prioritization, and delivery health (risks, issues, dependencies, blockers).
- Lead agile execution from requirements through development, testing, cutover, hypercare, and transition to run (KT to support teams).
- Coordinate upstream/downstream integrations and manage dependencies across enterprise systems and external data providers.
- Run/enable delivery ways of working: sprint orchestration, backlog management, ticket coordination (including L3), documentation, status reporting, RACI, onboarding and enablement/training materials, and communication support.
- Lead stakeholder alignment and change management across business, IT, governance, and partners in a matrix organization.
Experience Required
8–10 years overall experience, including:
5–7 years in data and/or MDM (Customer Master Data / Customer 360; HCO/HCP).
3–5 years in delivery and/or product management leading complex, cross-functional initiatives.
Proven track record delivering multi-country programs and transformation/greenfield initiatives.
- Hands-on exposure to MDM platforms (Informatica IDMC/C360 or equivalent) and enterprise integration patterns (batch, near real-time, APIs).
- Experience with governance and quality enforcement (match/merge, survivorship, Golden Record) and operating model definition (RACI, controls, procedures).
