Senior Key Account Manager

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth. Our company culture, guided by core values, shapes our daily interactions:

• We bring client satisfaction
• We are impactful
• We go above and beyond
• We live one team, one dream

We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us
• Your Journey with Us
• AB Tasty on Welcome to the Jungle

THE TEAM

We are looking for a skilled Key Account Manager (KAM) to join our Sales team and oversee our relationship with our Spanish, Italian and LatAm clients.

As Key Account Manager, you will be responsible for contract renewals, upselling and cross selling your customers portfolio. You will also be responsible for obtaining and maintaining long term key customers by understanding their requirements of the AB Tasty platform and uncovering their needs for the future in the ever-changing world of website optimization.

The ideal candidate will be capable of building strong relationships with strategic customers. You will be able to identify the demands and requirements to promote our company's solutions and achieve mutually beneficial cooperation.

• Collaboration tools:
  Slack, Jira, Confluence, and more
• Tools:
  Salesforce, Gong
• Travel:
  occasional travel to client meetings and industry events

CONTRACT & LOCATION

• Type:
  permanent
  full-time
• Location:
  Madrid
• Work policy:
  hybrid, with up to 3 remote days per week

YOUR MISSION

• Develop relationships with a portfolio of major clients to ensure their continuous engagement with the AB Tasty platform (more than 2M€)
• Acquire a thorough understanding of key customer needs and requirements
• Propose solutions that meet the client's objectives and changing demands
• Ensure the correct products and services are delivered to customers in a timely manner
• Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and manage complaints in order to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

WHAT YOU'LL BRING

• At least 5 years of experience in a sales function of B2B platforms or consulting and proven network in the Spanish market, good knowledge of digital marketing
• Demonstrated success negotiating complex, multi-year contracts with senior stakeholders (Directors and C‑level) at Enterprise accounts
• Proven experience leading and managing complex Enterprise RFPs end-to-end (qualification, stakeholder orchestration, solutioning, pricing, and executive presentations) with high win rates
• A consistent track record of meeting or exceeding annual targets, like NRR, expansion growth via upsell/cross-sell
• Exceptional presentation skills, outstanding and effective communication skills (oral and written) in English, Spanish and Italian
• You must have excellent negotiation techniques and you are used to dealing with decision makers, mostly Heads of Marketing and Product Departments
• The ability to draft clear and concise reports and presentations
• Experience working with
  

If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application

WHY YOU'LL LOVE IT HERE

• Make a real impact:
  directly influence our success and be a player in the company's growth
• Ownership & autonomy:
  we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
• International culture:
  collaborate with a diverse, global team across 8 countries
• Accelerate your career
  : we offer vast opportunities for professional development, education, and upward mobility
• Flexible work:
  enjoy a balanced work schedule, with up to 3 days of remote work per week

AB Tasty is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.