Litigation Administrative

Everything you are looking for and more

As Logistics Administrative (Security Area) you will support daily operational continuity by managing parcel related incidents across all delivery agencies in Spain. This role plays a key part in loss prevention, internal investigations, regulatory warehouse coordination, and incident driven decision making, ensuring compliance with operational and security standards while maintaining efficient communication between departments.

What responsibilities and objectives will you have?

• Maintain daily updated control of all shipments in incident status across different delivery agencies.
• Resolve missing parcel cases, assigning responsibility based on detailed investigation.
• Lead and execute procedures related to customer claims, damage reports, parcel condition assessments, and all processes linked to Operations and Security.
• Manage incident documentation, prepare reports, and ensure accurate and timely internal communication.
• Organize, update, and maintain records for all Security and Operations processes.
• Ensure compliance with shipping, parcel management and internal security regulations.
• Support documentation tasks and coordination linked to the Regulatory Warehouse.
• Participate in data collection, KPI monitoring, and performance metric reporting.
• Assist in identifying trends and generating insights for decision-making and continuous improvement.
• Collaborate with agencies nationwide to manage operational incidents and resource allocation.
• Contribute to identifying operational problems and proposing solutions.
• Participate in projects aimed at improving operational efficiency and implementing new best practices.
• Support internal investigations and gather relevant evidence for case resolution.
• Contribute to loss prevention processes and shrinkage management across all InPost Iberia agencies.

Well, what will the requirements be?

• 1 to 2 years in a similar position/ logistic environment.
• Experience in logistics, transportation, operations, administration and/or finance.
• Strong analytical skills, initiative, teamwork mindset and effective corporate communication.
• English proficiency.
• French desirable.
• Solid command of Excel and other data analysis tools/databases.

What do we offer?

• Language platform
• Wellbeing programme
• Flexible working hours
• Online platform for lifelong learning
• Competitive salary
• Flexible remuneration services can be contracted

Why join us?

• Because we don't settle — we go further and multiply impact (10X Attitude).
• Because we design every transformation around real customer value (Passionate About Customers).
• Because we make things happen fast and smart — not perfect, but done (Go, Go, Go).
• Because we believe the future belongs to those who rethink what's possible (Dare to Disrupt).
• Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.