Empleos actuales relacionados con Customer Experience Operations Specialist – Tutor Experience - Barcelona, Barcelona - Preply

  • Customer Experience Agent

    hace 2 semanas

    Barcelona, Barcelona, España papernest A tiempo completo

    Desde hace casi 10 años, papernest ha ayudado con éxito a más de 1.5 millones de usuarios a aligerar una de las tareas más tediosas de la vida: la gestión de contratos. Nuestra solución innovadora permite a los clientes mover, gestionar y cambiar sus contratos sin esfuerzo, todo en una plataforma unificada y, lo mejor de todo, de forma gratuita....

  • Customer Service Director

    hace 5 días

    Barcelona, Barcelona, España EPM Scientific A tiempo completo

    Customer Service DirectorLocation: Barcelona, SpainSector: Life Science Research, BiotechnologyLanguages: Spanish and English.A leading global diagnostics organisation is seeking aCustomer Service Directorto lead its regional Customer Service function. This is astrategic leadership roleoverseeing service and operational excellence across infectious disease...

  • Customer Care Operations

    hace 5 días

    Barcelona, Barcelona, España La French Tech Taiwan A tiempo completo

    Offres d'emploiLes SecteursIndustrieNumériqueSantéTransition écologiqueAgricultureRejoindre la Mission French TechDécouvrir les métiers de la TechCustomer Care OperationsBarcelonaFull-TimeApply NowAboutSpendesk is Europe's leading AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment...

  • Senior Treasury Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Wallbox A tiempo completo

    Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...

  • German Junior Campaign Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    German Junior Campaign Specialist - Google Ads ProductsAre you a Google fan?Do you love Google products?Are you passionate about the web and new technology?If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for youOur Client is a...

  • Customer Service Representative

    hace 5 días

    Barcelona, Barcelona, España Jobsonboard A tiempo completo

    Industry: Manufacturing | Working Style: On-site | Relocation: Allowed Handle customer requests, provide support, and ensure client satisfaction in a professional environment.What we are looking for: Danish C2 + English C1, experience in customer service, proactive problem-solving skills. Mon-Fri, 08:0017:00 Håndter kundebehov, yde support og sikre...

  • Customer Service Representative

    hace 5 días

    Barcelona, Barcelona, España JoB Training & Coaching A tiempo completo

    Industry:Manufacturing |Working Style:On-site |Relocation:AllowedHandle customer requests, provide support, and ensure client satisfaction in a professional environment.What we are looking for:Danish C2 + English C1, experience in customer service, proactive problem-solving skills.Mon-Fri, 08:0017:00Håndter kundebehov, yde support og sikre kundetilfredshed...

  • Fully remote Customer Support position

    hace 2 semanas

    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Are you a German speaker looking for FULLY REMOTE position from anywhere in Spain, including the islands? Join our team in a Customer Service position, where you'll professionally address customer inquiries. Enjoy the benefits of Spain rich culture, beautiful landscapes, and vibrant lifestyle. Apply now to be a part of our dynamic...

  • Customer Service Advisor

    hace 5 días

    Barcelona, Barcelona, España Dojo A tiempo completo

    Customer Service Advisor – French & English (Barcelona)Barcelone vous attend Rejoignez notre équipe d'experts au cœur du quartier 22@ et donnez une dimension internationale à votre carrière. Nous recherchons des profils bilingues français/anglais prêts à relever des défis dans un cadre de travail stimulant et flexible. Entre salaire compétitif,...

  • Sales Support Specialist, Personal Care Industry

    hace 2 semanas

    Barcelona, Barcelona, España DKSH Spain A tiempo completo

    Job Summary As a Sales Support Specialist, you will leverage your technical knowledge in cosmetic science, effectively contributing to our supply chain processes. You will make a difference by ensuring regulatory compliance, managing critical documentation, and maintaining strong relationships with customers and suppliers, all while supporting seamless...

Customer Experience Operations Specialist – Tutor Experience

hace 8 horas

Barcelona, Barcelona, España Preply A tiempo completo
We power people's progress.

At Preply, we're all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it's creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters.

Meet the team

Welcome to Preply's Customer Care squad – the driving force behind delivering exceptional support experiences for our global community of learners and tutors.

At the heart of our mission is creating experiences for both our learners and tutors, so they can focus on what matters most – learning progress. When things go sideways for our tutors –  whether it's during onboarding, creating their profiles, managing their students, or even getting their payout – tutors will feel heard and supported.

If you're passionate about supporting our tutors and creating impactful change, this role is for you

What you'll be doing

We are seeking a Supply Experience Improvement Specialist to join our team. In this role, you'll be responsible for improving the end-to-end tutor journey by identifying friction points, designing scalable workflows, and influencing cross-functional improvements that enhance satisfaction and efficiency.

You'll work closely with Product, Supply Operations, and Customer Care teams to ensure that both policy and product changes deliver a positive, seamless experience for tutors.

This position is based in Barcelona, Spain or Kyiv, Ukraine with a hybrid work arrangement.


Your key responsibilities will include

Drive Tutor Experience Metrics

  • Own and improve key tutor satisfaction metrics (Tutor NPS, CSAT, contact rate, retention).

  • Analyze tutor feedback and operational data to identify trends, root causes, and opportunities for improvement.

  • Collaborate with Product and Supply Operations to prioritize fixes and improvements with the highest impact on tutor experience.

Optimize and Design Operational Workflows

  • Design and optimize customer care workflows across tutor-facing processes

  • Identify systemic issues requiring Product or Policy solutions, and partner with relevant teams to co-design fixes.

  • Continuously assess and refine support workflows to minimize tutor effort and improve quality and timeliness.

Voice of the Tutors & Cross-Functional Influence

  • Act as a strategic voice of the tutors, ensuring insights directly inform product roadmaps, supply operations decisions, and policy updates.

  • Translate tutor feedback into actionable recommendations, balancing operational feasibility and customer impact.

  • Partner with Product & Supply Operations to validate new features or policy pilots and track their impact post-launch.

Project Management & Implementation

  • Lead or participate in cross-functional projects aimed at improving tutor satisfaction, policy adoption, or operational efficiency.

  • Drive alignment among multiple stakeholders, removing blockers and ensuring timely execution.

  • Track project outcomes and report on measurable impact against KPIs.

What you need to succeed

  • Minimum 2+ years of experience in Customer Experience, Operations, Program Management or Consulting roles.

  • Strong understanding of CX KPIs (CSAT, NPS, contact rate, SLAs) and how to influence them.

  • Proven experience designing and optimizing operational workflows.

  • Proven ability to run cross-functional projects, prioritize tasks, and influence stakeholders without direct authority.

  • Analytical and data-savvy; able to translate insights into business recommendations.

  • Customer-centric, proactive, and solutions-oriented.

  • Excellent stakeholder management skills.

  • Experience with customer support agent workflows is a strong plus.

  • Proficiency with BI tools (e.g., Looker). SQL knowledge is a huge bonus.

Why you'll love it at Preply

  • An open, collaborative, dynamic and diverse culture;

  • A generous monthly allowance for lessons on , Learning & Development budget and time off for your self-development;

  • A competitive financial package with equity, leave allowance and health insurance;

  • Access to free mental health support platforms;

  • Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; 

  • The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting).

#LI-AH1

Our Principles

  • Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.

  • We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.

  • Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.

  • Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.

  • Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.

  • Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.

  • Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.

  • Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.

  • Challenge, disagree and commit - We value open and candid communication, even when we don't fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.

  • One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Diversity, Equity, and Inclusion

is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.