Fully remote Customer Support position

hace 22 horas

Barcelona, Barcelona, España Cross Border Talents A tiempo completo


Are you a German speaker looking for FULLY REMOTE position from anywhere in Spain, including the islands? 

Join our team in a Customer Service position, where you'll professionally address customer inquiries. Enjoy the benefits of Spain rich culture, beautiful landscapes, and vibrant lifestyle. Apply now to be a part of our dynamic team

Responsibilities

  • Responding promptly to customer inquiries via email or live chat, ensuring clear and professional communication.
  • Handling and resolving customer complaints with empathy and efficiency, aiming for first-contact resolution.
  • Providing product and service information to customers, assisting them in making informed purchasing decisions.
  • Processing orders, forms, applications, and requests accurately and promptly.
  • Upselling and cross-selling products or services to existing and potential customers, aiming to meet sales targets.
  • Maintaining detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.

Requirements

  • Native German
  • Fluent English
  • Experience in Customer Service preferred but not mandatory
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Soft Skills, advanced Active Listening and Engagement
  • Confident, adaptable and Empathetic
  • Pleasant and positive attitude

Benefits

  • Competitive salary package for the Spanish market
  • Performance bonus
  • Health insurance
  • Career growth & development opportunities

Relocation package

  • Flight ticket (500)
  • Assistance with finding accommodation

If you are interested, apply directly or send your CV in English to


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