Service Implementation Specialist

What's Red Points all about?

Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that's rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution

.

Be part of the change: join us on our mission to make the Internet a safer plac

**e

Job Descript**

ion

We are looking fo
r a Service Implementation Specia
list to join our team. T
his entry-level posi
tion is crucial for the successful service delivery. You will be responsible for setting up detection rules and performing validations within the Red Points platform, ensuring comprehensive coverage against digital infringements. This role is highly operational and focused on precision and technical se

tup.

Key Operational Responsibil

ities

Your focus will be on the configuration and accurate asset valid

• ation:Platform Configur
  ation: Set up and maintain automated detection profiles within the Red Points platform based on specific client needs and brand assets (e.g., trademarks, copyri
• ghts).Detection Exec
  ution: Run detection scans and campaigns to identify potential infringements across the Int
• ernet.Validation & T
  r
  iage: Meticulously va
  lidate the quality and accuracy of the initial detection results (hits), ensuring only legitimate infringements are flagged for the Enforcement
• team.Process Ha
  ndoff: Ensure a smooth and accurate transition of the validated infringement data to the Enforcement and Customer
• teams.KPI Achiev
  ement: Consistently meet performance m
  e

trics.

Qualifi

cations

Essential Qualif

• icationsL
  anguage: High profici
  ency in
  English (written and
• verbal)
  .Skills:
  Strong an
  alyti
  cal and logical problem
  -solving skills; the ability to efficiently break down a complex setup
• problem.Attention to
  Detail: Me
  ticulous and
  highly o
  rganized—accuracy in detection setup is pa
• ramount.Eff
  iciency: Ex
  cellent planning and organizationa
  l skills to manage setup de
• adlines.I
  nterest: A strong inte
  rest in Intellectual Prope
  rty (IP) and digital data pro

cessing.

Highly Desirable Background (

• The Edge)Technical
  Aptitude: Experience or interest in work
  ing with SaaS platforms, data sets, or complex technical i
  n
• terfaces.IP K
  nowledge: Foundational know
  ledge of Intellectual
  Propert
• y rights.Experience
  (Bonus): Prior experience in Brand Protection, Fraud detection, analyst or simil

ar roles.

Additional i

**nformation

Wh**

• at we offerA friendly, diverse, and interna
• tional teamYou'll have top-notch Private Health Insurance, fully covered by t
• he company.23 working days of holidays per year, plus the local publi
• c holidays.Indefini
• te ContractFridays we have reduced working hours. And every weekday dur
• ing August.Tax relief/ ¨Retribución Flexible¨ will also be availab
• le for you.We offer a discount with the amazin
• g DIR gymsWe have a Referral policy with a very sweet Bo
• nus scheme.We have a hybrid model, with a flexible
• start time.At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, a
• nd cereals.We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn som

*ething new

We are an equal-opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disabi*

lity status.

If you think this is the right move for you and you match the
description,
just apply We'll get in to

uch with you