Implementation Specialist

About BizAway  

Here at BizAway, we Deliver the Future of Travel.
We are a solid international company with strong ambitions and great expertise. With a focus on
sustainability , on a daily basis we support companies enabling them to improve their travel
management through our constantly evolving services and solutions, always characterized by our
tech attitude and smart and innovative processes.
We know that success comes from People and deserves to be recognized.Proactivity and
Reliability, Kind collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then
BizAway is the company you have been looking for.

We are looking for

A proactive and solution-oriented Implementation Specialist Italian speaker who is passionate about delivering a seamless onboarding experience for our clients.

You'll play a key role in helping new customers get started on BizAway by managing implementation
projects, coordinating across teams, and setting up the platform to match our clients' needs. This role
is perfect for someone who thrives on organization, enjoys client interaction, and takes pride in
owning processes from A to Z.

You'll work closely with the Customer Success, Sales Executives and Product teams to ensure a
smooth transition from signed deal to successful activation. Your work will directly impact customer
satisfaction, product adoption, and our ability to scale implementation across different client
segments.

Your role in BizAway

● Own the onboarding journey for mid-market clients, from internal alignment to go-live.
● Lead consultative conversations to gather customer requirements and align expectations
from the start.
● Use your knowledge and best practices to translate client needs into scalable platform
setups, helping them configure BizAway for long-term success.
● Support the Implementation Lead in executing tasks for enterprise onboarding projects.
● Manage the rollout of the platform by providing the right guides, templates, and
recommendations to ensure adoption across the client's organization.
● Coordinate and deliver training sessions tailored to different stakeholders — from admins to
executive teams — to drive early engagement.
● Monitor post-onboarding behavior to validate platform usage, spot adoption gaps, and
proactively provide support or adjustments where needed.
● Collaborate closely with Sales, Customer Success, Product, Engineering, and Finance to
deliver a cohesive onboarding experience.
● Continuously look for ways to optimize onboarding workflows, suggest improvements, and
contribute to the evolution of the implementation function.
● Keep CRM and project tracking tools up to date with onboarding status and documentation.

Your basic qualifications

● Excellent oral and written English communication skills are required. Other languages are a plus.
● Strong project coordination and organizational skills.
● Comfortable with data setup tasks (Excel/Google Sheets (e.g., filtering, pivots, VLOOKUP).
● Clear communication style, with confidence in managing client relationships.
● Process-oriented mindset and eagerness to own improvements.
● Hunger: You are not afraid of challenges, and you are eager to raise the bar every day.
● Proactivity: You actively propose value-creating solutions and are not afraid of mistakes.
● Flexibility: You are comfortable working in a fast-changing environment with few certainties.

We are also interested in

● Familiarity with CRM and ticketing systems (e.g., Salesforce, Zendesk) is a plus.
● Experience with CRM/project/ticketing tools like Salesforce, Zendesk, Notion, Asana.
● Previous experience in SasS, travel tech, startups, or customer onboarding is a plus.

Our offer

A seat on a scale-up with skyrocketing growth
Attractive compensation, including equity in the company
Development of your entrepreneurial spirit, having the chance to implement real impact
business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Hybrid working (3 days in the office, 2 days smart working), flexible working policy, and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.

---