Technical Account Manager, Barcelona

hace 2 días

Barcelona, Barcelona, España Appcharge A tiempo completo

Appcharge is the direct-to-consumer platform for mobile games.

We help game studios sell digital goods directly to their players - skipping the 30% store commissions from Apple and Google. That means more revenue for studios, and a closer connection to the players who love their games.

Appcharge powers web stores and in-app payments for over a third of the world's top-grossing mobile titles. Backed by $89M from leading investors and publishers like Supercell and Playrix, we've grown 14x in the past year and now process over half a billion dollars annually.

We're growing fast, building with intention, and helping the biggest names in gaming take back control of their business.

As a Technical Account Manager, you'll Serve as the technical bridge between Appcharge and its publisher partners, ensuring smooth integrations, data-driven performance insights, and adoption of best practices in monetization. The TAM is both a problem-solver and an advisor - ensuring every publisher extracts maximum value from Appcharge's D2C solutions

Core Responsibilities

1. Publisher Support & Troubleshooting

  • Act as the primary technical contact for Appcharge publishers in the EMEA region.
  • Diagnose and resolve integration, configuration, and API-related issues quickly and accurately.
  • Liaise with Product, Integrations, and Support teams to ensure publisher issues are tracked, escalated, and resolved efficiently.
  • Document recurring issues and propose improvements to reduce friction across integrations.

2. Data Analysis & Insights

  • Monitor publisher performance metrics across payment links, webstores, and SDK solutions.
  • Build and share periodic reports highlighting key trends, anomalies, and optimization opportunities.
  • Translate complex data into clear, actionable insights that inform monetization and retention strategies.

3. Monetization Guidance & Best Practices

  • Advise publishers on D2C monetization strategies, pricing tests, conversion optimization, and A/B testing.
  • Share benchmarks and best practices drawn from Appcharge's broader publisher network.
  • Partner with Account Managers to design experiments that increase checkout conversion, ARPPU, and GMV growth.

4. Cross-Functional Collaboration

  • Work closely with BD, Product, Integrations, and Data Science teams to align publisher needs with Appcharge's roadmap.
  • Provide structured feedback from the field to improve platform usability, reporting, and onboarding materials
  • Support onboarding and training sessions for new publishers or new Appcharge solutions.
Requirements
  • 3+ years in a technical or analytical role within gaming, fintech, adtech or SaaS.
  • Strong proficiency in SQL, Excel/Sheets, and data visualization tools (e.g., Looker, Data Studio).
  • Comfortable reading API documentation and troubleshooting technical integrations.
  • Strong communication and presentation skills - able to simplify complexity for non-technical stakeholders.
  • Passion for the gaming industry and data-driven growth.
  • English fluency required; Spanish or another European language a plus.

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