Account Manager

hace 4 días

San Fernando de Henares, Madrid, España InPost Iberia A tiempo completo

Everything you are looking for and more

Support the company's business growth by managing and developing a portfolio of clients, ensuring a strong relationship, high satisfaction, and achievement of commercial targets.

This role combines account management with a solid understanding of digital sales processes (marketplaces, checkout, brand visibility, etc.) to deliver solutions that add value and improve the customer experience.

What responsibilities and objectives will you have?

  • Manage and develop the assigned client portfolio, ensuring satisfaction, retention, and identification of new opportunities within each account.
  • Understand clients' operational and technological needs (marketplaces, e-commerce, retailers) and coordinate tailored solutions.
  • Work closely with IT, Operations, and Marketing teams to support integrations, onboardings, issue resolution, and improvements in logistics workflows.
  • Analyze account performance, market activity, and competitive trends to identify growth opportunities.
  • Prepare commercial proposals, presentations, and activity reports.

Well, what will the requirements be?

  • 3–4 years of experience in Account Management, Business Development, or commercial roles in digital, logistics, or e-commerce environments.
  • General understanding of last-mile delivery models (PUDO, Lockers, Home Delivery, Fulfillment).
  • Familiarity with online purchasing processes (checkout, order management tools, integration software).
  • High level of English.
  • Proficiency with CRM tools and digital environments.
  • Proactive, organized, and goal-oriented mindset.
  • Strong communication and negotiation skills.
  • Customer-centric approach and collaborative working style.
  • Ability to prioritize and adapt to dynamic and fast-changing environments.

What do we offer?

  • Language platform
  • Wellbeing programme
  • Flexible working hours
  • Online platform for lifelong learning
  • Competitive salary
  • Flexible remuneration services can be contracted

Why join us?

  • Because we don't settle — we go further and multiply impact (10X Attitude).
  • Because we design every transformation around real customer value (Passionate About Customers).
  • Because we make things happen fast and smart — not perfect, but done (Go, Go, Go).
  • Because we believe the future belongs to those who rethink what's possible (Dare to Disrupt).
  • Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.

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