Marine Customer Advisor

hace 1 semana

Marbella, Málaga, España Princess Motor Yacht Sales A tiempo completo

Role Description:

We are looking for a Marine Customer Advisor who is a forward thinking organised individual to carry out our customer communications and administration tasks within our busy service department.

Essential Requirements:

  • Must hold Spanish residency – working permit in the European Union
  • Fluency in multiple languages including English and Spanish
  • History of dealing with high net worth individuals
  • Experience within the marine industry
  • Must be resident in Puerto Banus

Key responsibilities will include:

  • Ensure all work is communicated to both retail customers and internal departments in a timely manner.
  • To be available for all technical enquires and back up our concierges to give customers/Internal departments correct technical information.
  • Provide customer/Internal department estimates according to company policy schedules, time, and pricing.
  • To ensure all completed work is invoiced within 24 hours of completion.
  • To be responsible for the used boat preparation team.
  • To sign off all used boat preparation work.
  • To use manufacturer systems to claim any warranty work for the Princess and Argo brands.
  • To liaise with departmental managers daily.
  • To be the point of contact for customers until all handover issues are resolved.
  • Be the main point of contact for all Argo customers.
  • Prepare and present invoices and obtain payment in line with company procedures.
  • Ensure the defect reports and quality control reports are correctly completed by the workshop staff, and are used correctly under the Manufacturer guidelines.
  • Maintain and update database with boat and customer details.
  • Ensure compliance with Health & Safety regulations in accordance with company policy.

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