general manager

• Industry: B2B SaaS (privacy, anonymity, data access)

• Business Model: Subscription-based SaaS, global customer base

• Work Format: 100% remote

• Timezone: CET ± 2 hours preferred (due to daily collaboration with the CEO and cross-functional teams)

• Growth Stage: Scaling from small to mid-size (ARR $2M–$10M)

• Role Level: Strategic + Hands-on, path to COO

About the client

Our client is a fully remote SaaS company on a mission to provide online anonymity globally and enable reliable, fast, and private access to public web data.

They have been operating since 2008 and currently serve thousands of active customers. With a clear growth vision and a distributed, international team, the company is expanding and seeking top-tier leadership talent to join their journey.

About the Role (Mission)

The General Manager's mission is to drive sustainable, profitable growth for the client and lead day-to-day operations across the organization. This includes:

• Full P&L accountability

• Cross-functional team leadership

• Delivery of strategic goals

• Continuous improvement of operational efficiency, revenue generation, and customer acquisition

Reporting directly to the CEO, the GM will act as the right hand to the founder and oversee a remote team of 20+ professionals across marketing, sales, product, engineering, IT operations, finance, and HR. The role will have four direct reports (team leads).

The GM will help define standards, implement operational systems, track key metrics, ensure accountability, protect the company culture, and support expansion of the client's B2B product direction.

Key Responsibilities (Hard Skills / Job Requirements)

• Diagnose core business challenges, identify opportunities, and propose improvements.

• Lead strategic initiatives aimed at unlocking growth and improving performance.

• Assume full P&L responsibility within 3–6 months.

• Drive sustainable profitability and manage financial performance.

• Lead and develop a distributed team of 20+ across multiple departments.

• Build high-performing structures across marketing, sales, product, tech, operations, finance, and HR.

• Oversee recurring revenue performance and subscription lifecycle optimization.

• Improve core SaaS metrics (MRR, CAC, LTV, Churn).

• Maintain strong company culture and alignment.

• Implement dashboards, scorecards, and KPIs to ensure transparency and performance tracking.

Ideal Personality Traits

• Results-oriented & data-driven

• Strategic thinker with entrepreneurial mindset

• Curious problem-solver focused on improving systems

• People-first leader with strong emotional intelligence and communication skills

Ideal Career Background

• Proven experience growing a small SaaS company (under 50 people).

• Leadership experience in companies with ARR $2M–$10M.

• 4+ years in B2B SaaS (required as the client grows their B2B offering).

• Background in technical, product, engineering, or operational roles.

• 4+ years of P&L ownership.

• Experience managing distributed, multicultural teams; 3+ years of remote leadership.

• Strong foundation in sales & marketing (3+ years).

• Familiarity with subscription funnels and SaaS metrics.

• Experience working closely with founders or acting as a "second-in-command."

• Fluent English (written & spoken).

• Experience managing teams in Eastern Europe / Balkans is a plus.

What's in it for you

• 100% Remote Work – Work from anywhere.

• Professional Growth – Exposure to all aspects of a growing SaaS business.

• Mentorship – Direct coaching and close collaboration with the CEO.

• Impact – Opportunity to shape the future of the company, brand, and B2B strategy.

• Supportive Environment – People-centered culture.

• Performance Bonus – Transparent bonus structure aligned with profitability.

• Unlimited Vacation – Flexible time off.

• Emergency Fund – Interest-free support option during hard times.