Assistant Director of People and Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

The Role of Assistant Director of People and Culture

The Four Seasons Hotel Madrid is looking for an Assistant Director of People and Culture to join our team.

The Assistant Director of People and Culture works closely alongside the Director of People and Culture and oversees the day to day running of the People and Culture function. The Assistant Director of People and Culture is as true driver of the employee experience. As an essential member of the People and Culture Team, you are responsible for assisting people bring their best selves to work, achieving their dreams, and building their self-confidence. You will create an environment that focuses on fairness, inclusion, and is service centric.

The Assistant Director of People + Culture will oversee the growth and development of the People + Culture team, oversee activities including employee relations, workforce planning, coaching and development of both leaders and employees, and culture building.

People and Culture functions:

• Assess the needs in areas such as performance management, employee relations, compensation, career development and leadership development and drive the appropriate solutions in these areas.
• Act as liaison between employee and management to answer questions or concerns regarding company policies, practices and regulations.
• Identify, analyze and initiate appropriate actions to resolve employee concerns.
• Manage the financial issues for the People and Culture budget including benefits, labor & salary reports and plan cost effective events within the People and Culture budget guidelines.
• Work closely with Finance regarding labor meeting, employee attestations, wage and hour training.
• Organize and supervise all employee programs - recognition celebrations, community outreach, internal meetings, etc.
• Respond to employee claims, Workers' Compensation, Unemployment and Wage & Hour.
• Act as liaison between employee and management to answer questions or concerns regarding company policies, practices and regulations.
• Work harmoniously and professionally with co-workers and supervisors while maintaining the confidentiality of People and Culture.
• Responsible for hiring process, including contracting and onboarding.
• Coordinates all aspects of recruitment including job postings, interviews and job offers, tracking applicants and ensuring follow up.
• Understanding the importance of Interviewing and providing guidance and counsel to our managers throughout the process.
• Own recruitment and find innovative ways to find staff. Review and analyze recruitment trends: Turnover, Resort Promotions, local and industry information.
• Create and develop opportunities to attract, develop and retain people to achieve their fullest potential.
• Develop own team and supports L&D Manager in her global role.

Our ideal Assistant Director of People and Culture candidate will have:

• Previous experience in similar position.
• Excellent writte and verbal skills. High level of English and a minimum average level of Spanish is required.
• Exposure to labor law and employment equity regulations.
• Effective HR administration and people management skills.
• Full understanding of HR functions and best practices.
• Works well under pressure and meets tight deadlines.
• Highly computer literate with capability in email, MS Office and related business and communication tools.
• Fantastic organizational and time management skills.
• Strong decision-making and problem-solving skills.
• Attention to detail.
• Must have the legal right to work in Spain.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.  As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed "employer of choice."

---