Senior Consultant, Hotel Reservation Systems

Job Title

Senior Consultant, Hotel Reservation Systems

Summary of the Role

As Senior Consultant within Hospitality Operations, you'll guide customers through onboarding and optimization of Amadeus Central Reservation System (ACRS). Your aim is to provide expert recommendations, align business processes, and help hospitality clients achieve their goals. You'll work across product, solution, and delivery teams, facilitate workshops, and continuously improve consulting services for global hospitality programs.

Main Responsibilities

• Lead business consultancy sessions and workshops with hospitality clients.
• Design and align business processes to optimize use of Amadeus products.
• Advise customers on best practices for configuring and operating ACRS.
• Analyze customer needs and legacy processes through interviews and discovery.
• Facilitate change management and support business process testing and training.
• Maintain and update business process documentation to BPMN standards.
• Collaborate with internal teams (Product, Solution, Training, Delivery) to share best practices and resolve challenges.
• Contribute to pre-sales and customer presentations, explaining consulting services.
• Report regularly on consulting activities and program progress.
• Mentor new team members and provide feedback for continuous improvement.

About the Ideal Candidate

• Good understanding of large system integration projects and hotel operations.
• Experience managing complex projects in hospitality or related fields.
• Knowledge of CRS (Central Reservation System), PMS (Property Management System), and channel manager systems.
• Proficiency in Microsoft Office and tools like SharePoint, Confluence, and Power BI.
• Clear communicator with problem-solving skills and ability to collaborate across teams.
• Fluent English speaker and writer.
• Project management or transversal coordination experience
• Influential and engaging communicator with all levels of leadership

What we can offer you

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A flexible hybrid working model - We want our employees to do their best work, however it works best for them (50% from home / 50% from office)
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.