Maintenance and breakdown claims handler
hace 4 días
Responsabilidades:
- Recepción y atención de llamadas cumpliendo los estándares de calidad en relación con las medias de llamadas evitando perdidas / abandonadas.
- Informar y asesorar al interlocutor, cliente o taller.
- Tramitación Expedientes de averías y mantenimientos de vehículos.
- Revisar / solicitar documentación relativa al expediente.
- Uso del aplicativo Informático intervención y seguimiento.
- Verificación de presupuestos
- Autorizar los compromisos a los proveedores.
- Realizar seguimiento de expedientes.
Requisitos
- Titulación Media, FP automoción o similar o en gabinete pericial.
- Experiencia como tramitador de mantenimiento y averías del automóvil o de asesor de taller con trato directo al cliente.
- Conocimiento de entorno Windows y Office.
- Se valorarán conocimientos de sistemas de valoración Gtmotive, Audatex
- Orientación a la atención al cliente.
- Comunicación verbal, escucha activa, transmisión de la información.
- Análisis de la información, iniciativa y gestión administrativa.
- Altamente resolutivo.
El proceso de solicitud
• Fase 1: Solicitud en línea y revisión del reclutador
• Fase 2: Entrevista telefónica con el reclutador o entrevista virtual
• Fase 3: Entrevista en vídeo en directo con el director y/o equipo del Departamento
• Fase 4: Oferta e incorporación
We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any b
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