Maintenance and breakdown claims handler

hace 4 días


Madrid, Madrid, España WTW A tiempo completo
Description

Responsabilidades:

  • Recepción y atención de llamadas cumpliendo los estándares de calidad en relación con las medias de llamadas evitando perdidas / abandonadas.
  • Informar y asesorar al interlocutor, cliente o taller.
  • Tramitación Expedientes de averías y mantenimientos de vehículos.
  • Revisar / solicitar documentación relativa al expediente.
  • Uso del aplicativo Informático intervención y seguimiento.
  • Verificación de presupuestos 
  • Autorizar los compromisos a los proveedores.
  • Realizar seguimiento de expedientes.
Qualifications

Requisitos

  • Titulación Media, FP automoción o similar o en gabinete pericial.
  • Experiencia como tramitador de mantenimiento y averías del automóvil o de asesor de taller con trato directo al cliente.
  • Conocimiento de entorno Windows y Office.
  • Se valorarán conocimientos de sistemas de valoración Gtmotive, Audatex
  • Orientación a la atención al cliente.
  • Comunicación verbal, escucha activa, transmisión de la información.
  • Análisis de la información, iniciativa y gestión administrativa.
  • Altamente resolutivo.

El proceso de solicitud

•    Fase 1: Solicitud en línea y revisión del reclutador  

•    Fase 2: Entrevista telefónica con el reclutador o entrevista virtual

•    Fase 3: Entrevista en vídeo en directo con el director y/o equipo del Departamento

•    Fase 4: Oferta e incorporación

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any b



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