Onboarding Specialist Team Lead Italian Market

Hello
At Factorial we're looking for a
Onboarding Specialist Team Lead on site Italian Market
to help us take the company to the next level.

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. (Kindly note
this is not an HR Onboarding function
, it is part of our Customer Experience process).

The Role:

• Develop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.
• Manage a team of Onboarding Specialists (from 4 to 7 people) to ensure high performance and achievement of targets.
• Monitor team performance metrics and take actions to address gaps and improvements.
• Implement new strategies and tactics to increase customer retention, satisfaction, and reduce onboarding duration.
• Motivate your team and give feedback constantly.
• Help create a fun, high-energy environment where people love coming to work.
• Maintain consistency in hitting duration and retention targets.

Your Profile

• Preferred experience in B2B SaaS environment
• Team Lead experience, ideally in a Customer Experience team, with a track record of driving customer retention and onboardings.
• Speak fluent English and Italian.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passionate about technology and customer service.
• Knowledge of the HR industry will be valuable.
• Strong communication skills.
• Adaptability skills, Ability to pivot strategies based on market changes, customer feedback, and internal goals.
• Experience with project management methodologies to ensure timely and successful onboarding of new clients is a PLUS.
• We're looking for a leader who is not only passionate about customer experience but also dedicated to fostering talent and innovation within the team. If you thrive in a dynamic environment and want to make a meaningful impact, we'd love to hear from you

Why Join Factorial?

• An international, stimulating, and collaborative environment in the heart of Barcelona.
• Real growth opportunities in a rapidly expanding company.
• The chance to have a direct impact on an ambitious project in a constantly evolving sector.

If you're ready for a role that combines responsibility, growth, and fun, apply now and join us on our journey

Benefits

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment
• Continuous training and learning based on your needs
• Alan private health insurance
• Healthy life with Gympass(Gyms, pools, outdoor classes)
• Save expenses with Cobee
• Language classes with Yolk Academy
• Get the most out of your salary with Payflow

And when at the office...

• Breakfast in the office and organic
• Nora and Apeteat discounts
• Pet Friendly

About Us
Factorial
is an
all-in-one HR Software
fast-growing company founded in
2016.
Our mission is to help
SMEs automate HR workflows
, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team ofover
+1000 people
in Barcelona, Brazil and Mexico

Our Values

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website