Customer Success Manager

hace 7 días

Valencia, Valencia, España Altery A tiempo completo

About us

Are you passionate about FinTech and eager to make a direct impact in a fast-evolving industry? At Altery, we are reshaping how the world interacts with traditional payments and digital assets. Our vision is to build the next generation of global payments and digital banking, empowering businesses and individuals with secure, seamless, and innovative financial solutions.

We are looking for an experienced Customer Success Manager to take ownership of key accounts, drive strategic partnerships, and ensure our clients achieve long-term success with Altery.

Working hours: 9:00–18:00 (UK or CET time zone only)

What you'll be doing

  • Build strong, trusted relationships with senior and executive-level stakeholders, aligning our solutions with their business goals.
  • Drive account growth by identifying upselling, cross-selling, and service expansion opportunities.
  • Lead clients through smooth onboarding processes, including KYB/KYC compliance, while delivering an outstanding customer experience.
  • Monitor account health, analyze data, and provide actionable insights to maximize retention and minimize churn.
  • Collaborate with internal teams (sales, product, finance, technical) to deliver tailored solutions that create measurable impact.
  • Lead business reviews, develop account strategies, and present performance updates to C-level stakeholders.

What you'll bring to us

  • 5+ years of experience in Customer Success, Key Account Management, or a similar role within payments, fintech, or financial services.
  • A proven track record of driving revenue growth and managing complex, high-value accounts.
  • Excellent communication and influencing skills, with the ability to engage senior decision-makers.
  • Strong understanding of compliance requirements (KYB/KYC, EU/UK standards) within the payments industry.
  • Fluent in English; proficiency in Italian, German, Spanish, or French will be considered a strong advantage.
  • A commercially driven mindset with a passion for creating long-term value for clients.
  • Previous experience in a regulated payments institution is highly desirable.

What we offer

  • Our Team & Product: We are passionate about what we build, and we believe in its long-term impact on the global payments industry.
  • Growth Opportunities: Your voice matters — influence our story while advancing your own career.
  • Flexibility: We listen, adapt, and support flexible working arrangements.
  • Hybrid or Remote Working: We trust you to deliver results, not count office hours.
  • Competitive Rewards: Salary, performance-based bonuses, and access to top-tier tools.
  • Learning & Development: Annual budget for Crypto & FinTech conferences and continuous learning.

Why to join us
We may not be perfect, but our strength lies in our resilience. Facing challenges with our expertise, positive attitude, and a supportive environment where everyone relies on one another gives us confidence in what we do. We empower our people to make decisions, explore, and experiment — micromanagement isn't our style. We reward those who take on additional responsibilities and go the extra mile.

We are proud of how diverse and unique we are. We thrive on diverse views, love learning from one another, and believe that our differences fuel our curiosity

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