Support Account Manager

hace 1 semana

Madrid Spain Office MADRID NetApp A tiempo completo

Job Summary

The Support Account Manager (SAM) combines technical expertise with customer success skills to help clients achieve maximum value from NetApp solutions. Acting as a trusted advisor, the SAM builds strong relationships, drives product adoption and enhancements, and works proactively to resolve complex issues and manage escalations.

This role involves independently managing commercial and enterprise accounts, advocating for customer needs across the organization, and identifying opportunities for growth through renewals, upselling, and value-added initiatives. The SAM collaborates across teams, mentors junior colleagues, and develops specialized knowledge in NetApp products and services to deliver tailored recommendations — leveraging strong account management skills, business acumen, and the ability to influence senior stakeholders.

Specific Responsibilities
  • Manage multiple commercial or enterprise customer accounts independently.
  • Serve as the primary point of contact, including communication with Director-level stakeholders.
  • De-escalate challenging situations and resolve complex customer inquiries/issues.
  • Act as the voice of the customer within NetApp, advocating for their needs in product development.
  • Prepare and deliver IB Review meetings, customizing recommendations to customer requirements.
  • Identify upsell opportunities and drive customer success initiatives.
  • Recommend actions related to capacity management, storage add-ons, cluster expansion, and data workload migrations.
  • Manage lifecycle activities such as tech refresh, renewals, and modernization.
  • Coordinate with Technical Specialists for complex assessments and solutions.
  • Influence cross-functional collaboration for renewals, modernization, and cross-sell/upsell activities.
Qualifications
  • Bachelor's degree or equivalent experience, with 3–5 years in customer-facing technical roles (e.g., Customer Success, Sales Engineering, Technical Support).
  • Strong communication and relationship-building skills, with the ability to engage confidently at Director and executive levels.
  • Ability to manage multiple accounts, priorities, and complex customer inquiries in dynamic environments.
  • Skilled in escalation management, conflict resolution, and providing strategic recommendations based on data analysis.
  • Solid technical proficiency in NetApp products, enterprise IT, and storage market trends; knowledge of customer verticals is a plus.
  • Familiarity with business development processes, project management practices, and cross-functional collaboration.
  • Proficiency in MS Office; experience with Gainsight, Salesforce, or similar tools is advantageous.
  • Language proficiency in Spanish and English is required.

  • Support Account Manager

    hace 2 semanas

    Madrid, España Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Senior Account Manager

    hace 2 semanas

    ES-Madrid-Office Wood Mackenzie A tiempo completo

    Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That's why we cover the entire supply chain...

  • Senior Support Account Manager

    hace 2 días

    Madrid, España Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Senior Support Account Manager

    hace 1 semana

    Madrid, España Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Support Account Manager

    hace 1 semana

    Madrid, Madrid, España NetApp A tiempo completo

    Title:Support Account ManagerLocation:Madrid, ES, 28020Requisition ID:132712About NetAppNetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our...

  • Account Manager

    hace 1 semana

    Madrid, España adm Group A tiempo completo

    **Description**: ADM Group is a leading provider of innovative retail marketing solutions, specialising in premiums, gifts with purchase (GWP), and point-of-sale materials (POSM). With a strong presence across Europe, we help clients enhance customer engagement and drive business growth through strategic design, sourcing, and execution. We are seeking a...

  • Advisory Support Account Manager

    hace 2 semanas

    Madrid, España Oracle A tiempo completo

    Advisory Support Account Manager (IC2/IC3)-2300051V **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Support Account Manager** Applicants are required to read, write, and speak the following languages: English, Spanish CSS **Preferred Qualifications** Oracle is a technology...

  • Account manager automobile

    hace 2 semanas

    Madrid, España Club Demonstration Services A tiempo completo

    Club Demonstration Services (CDS) is the leading in-store marketing company for COSTCO, providing product demonstrations, samples, and events to drive sales and brand awareness for food and consumer goods companies within Costco warehouses globally. The Account Manager is responsible for attracting, growing, managing and implementing sales strategies,...

  • Technical Account Manager

    hace 1 semana

    Madrid, España Veeam Software A tiempo completo

    Technical Account Manager The Technical Account manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements. The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager...

  • Channel Account Manager

    hace 6 días

    Madrid, España Page Personnel España A tiempo completo

    la persona seleccionada como Channel Account Manager, entre sus funciones estarán: - Consolidar el ecosistema de partners de distribución (SMB) de la compañía. - Dinamizar y promover la relación intercanal - Foco clientes pymes, atendidas a través de su canal de distribución. - Comercializar app nativa iOS Channel Account Manager|Software para el...