Senior Technical Delivery Manager

Senior Technical Delivery Manager - Enterprise AI Deployments

Location: Madrid - Hybrid

Team: Client Services

Welcome to Maisa - Making AI Accountable

Our agentic process automation platform helps enterprises automate complex, decision-heavy processes that traditional automation can't handle and GenAI can't be trusted with.

We enable organizations to scale operations, resist hallucinations, and bring end-to-end visibility and control to your most complex processes.

Powered by a new kind of computing platform, Maisa combines AI-driven problem solving with programmatic execution, so every action is reliable, auditable, and built for enterprise scale.

About the role… 

We're seeking a Senior Technical Delivery Manager to spearhead enterprise deployments of Maisa's Agentic Process Automation platform with our multinational banking clients. This role combines deep technical expertise in enterprise AI architectures, infrastructure engineering, and security with exceptional client relationship management skills. You'll be the technical quarterback for complex, multi-jurisdictional on-premise rollouts, ensuring seamless implementation while building trusted advisor relationships with C-level stakeholders.

What you'll do… 

Technical Leadership & Delivery - Lead end-to-end technical delivery of Maisa platform deployments across geos and regulatory environments, designing solution architectures for on-premise, private cloud, and hybrid environments that meet stringent enterprise security and compliance requirements while integrating with existing enterprise systems (e.g. legacy systems, ERP/CRM, identity providers, SIEM tools), as well as  and troubleshooting complex technical issues spanning containerization (Docker/Kubernetes), networking, API integrations, and enterprise authentication (SSO, MSK, RBAC).

Client Partnership & Advisory - Serve as the primary technical point of contact for strategic enterprise clients, translating complex AI process automation capabilities into business value through solution design workshops, architecture reviews, and executive stakeholder engagement. Whilst building confidence in our enterprise readiness.

Support Enablement & Escalation Management - Partner with Support teams to ensure smooth operational hand off by developing technical documentation, SLA's, escalation paths and playbooks, while serving as the escalation point for complex technical issues and critical incidents bridging between client team and Maisa internal.

Cross-Functional Orchestration - Bridge between Client Services, Product Engineering, Applied AI, Security, Support Operations, and customer teams to ensure alignment on requirements and timelines, develop deployment playbooks, identify product enhancement opportunities, and support pre-sales technical validation.

What you'll bring… 

Required Experience

• Strong, demonstrable experience in technical delivery, solutions architecture, or infrastructure engineering, with experience supporting enterprise software deployments in highly regulated industries (financial services, healthcare, manufacturing)

• Deep understanding of cloud infrastructure (AWS preferred), containerization technologies, enterprise networking, as well as security & compliance frameworks relevant to enterprise AI (SOC 2, ISO 27001, GDPR)

• Proven track record managing multi-stakeholder technical projects across geographies and organizational boundaries

Technical Competencies

• Cloud & Infrastructure: AWS (VPC, IAM, ECS/EKS, CloudWatch), Docker, Kubernetes, CI/CD pipelines

• Enterprise Integration: RESTful APIs, authentication protocols (OAuth, SAML), enterprise databases, ETL/data pipeline concepts

• AI/ML Fundamentals: Understanding of LLM architectures, RAG systems, agent frameworks, and enterprise AI governance

• Security & Compliance: Experience with enterprise security reviews, data residency requirements, encryption standards, and regulatory compliance

Key Attributes

• Exceptional communication skills with ability to translate technical concepts for executive stakeholders and build trusted advisor relationships

• Calm and composed under pressure, with proven ability to navigate high-stakes situations and de-escalate tension with diplomacy and professionalism

• Structured problem-solver who thrives in ambiguous, fast-moving environments with composure under pressure

• Consultative mindset with ability to build trusted advisor relationships with client technical and business leaders

• Entrepreneurial attitude and willingness to dive into technical details when needed

Nice to Have

• Experience with AI/ML platforms, agentic systems, or process automation tools

• Background in system integrator or professional services organizations

• Relevant certifications (AWS Solutions Architect, CISSP, PMP)

• Familiarity with enterprise change management and training methodologies

Why join Maisa 

You will be joining one of Europe's most exciting early-stage AI start-ups, where you'll have the opportunity to work with cutting-edge Agentic Process Automation that's reshaping how enterprises approach AI deployment. You will get to directly influence how major multinational organizations transform critical business processes, working on genuinely differentiated technology that solves real enterprise AI challenges.

Following our recent $25m Seed Round, we're scaling quickly and realising significant enterprise traction. This is your opportunity to help solve real AI enterprise challenges, working alongside deep technical and industry experts, where you will be challenged daily and expedite your learning and development.  

Maisa is committed to Equal Employment Opportunity through attracting and retaining a

complementary team of employees and building an inclusive environment for all.