Marketing Customer Support Agent –German Speaker

hace 2 días


Valencia, España Essence Coaching Group A tiempo completo

Marketing Customer Support Agent –German Speaker Location: Lisbon, Portugal | On-site Employment Type: Full-time Languages: German + English Monthly salary: 1300 Euro gross Role Overview We are looking for an German-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience, requiring strong marketing knowledge and customer service skills. Key Responsibilities Support advertisers with paid campaign setup, optimization, and troubleshooting Provide guidance on campaign performance and platform tools Deliver high-quality customer service to marketing clients Assist clients via phone, email, or chat Maintain accurate documentation in internal systems Schedule Initial schedule (12-hour window): Monday to Sunday: 07:00 – 19:00 Shifts: 07:00 – 16:00 or 10:00 – 19:00 2 rotational days off Requirements Fluent German and English Experience in paid campaign management (mandatory) Degree in Marketing or a related field Proven experience in Digital Marketing Previous experience in a Contact Centre or Service Program for an Advertising Technology company Strong understanding of social media platforms and digital advertising fundamentals Customer-oriented mindset with strong communication skills Ability to work independently and as part of a team



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