Customer Success Manager
hace 2 días
A fast growing startup in the digital healthcare industry is looking for a motivated **German-speaking Customer Success Manager** to join the adventure. Auzen revolutionizes the world of hearing care by offering unprecedented online access to innovative hearing-aids and remote adjustment services at a highly competitive price.
**Main responsibilities**
- As primary contact, act as a trusted advisor to the client, enhancing the client relationship experience
- Manage inbound leads pipeline, initiate and conclude the sales process
- Performed remote hearing diagnostics, tests and fittings
- Provide comprehensive onboarding, training, and continuous technical support to your customers
- Overall responsibility for your customers’ health, growth, and satisfaction
- Multitask between different communication channels and tools
- Represent the voice of the customer to provide input in product, marketing, and sales processes
- Contribute to our team's growth by creating new content and sharing new ideas.
**Requirements**:
- **Native German speaker is a must**:
- Ability to multitask and work with several tools simultaneously
- Willingness to learn about new healthcare technologies and tools.
- Past experience in customer support or sales
- advantage
- Diplomacy, tact, and poise under pressure when providing step-by-step training & assistance.
- Impeccable communication (both writing and speaking) skills in English.
- French, Italian, and other European languages are an advantage
**Language**:
- German (required)
- English (required)
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