Services Infrastructure Manager

Services Infrastructure Manager Role Purpose The Services Infrastructure Manager is responsible for the leadership, availability, security, resilience and continual improvement of the organisation’s global Database and Application Services infrastructure. The role leads a geographically distributed team of Database and Application Services Subject Matter Experts (SMEs) and Engineers responsible for the organisation’s database platforms, automation technologies, collaboration platforms, identity services, service-management platforms and internally developed applications and tools. The manager provides both technical and operational leadership, ensuring services are secure, reliable, scalable, supportable and aligned with business requirements. The role will work closely with Platform Infrastructure, Network Infrastructure, Solutions, Security, Service Management, and Monitoring teams to provide an integrated and highly automated service.

Key Responsibilities
1. Global Team Leadership Lead and develop a globally distributed team of Database and Application Services SMEs and Engineers. Establish clear technical ownership and accountability across database and application technology domains. Develop SMEs as recognised technical authorities within their respective areas. Establish skills, training and professional certification plans to continuously increase technical capability. Recruit, develop and retain high-quality technical talent. Define team objectives, KPIs and performance expectations aligned with business and IT objectives. Promote collaboration and knowledge sharing across geographically distributed teams. Ensure effective technical documentation and cross-training. Provide leadership during major incidents, critical service events and technical escalations. Establish a strong technical culture focused on automation, standardisation and continual improvement. 2. Database Infrastructure Ownership Provide overall management and technical governance for the organisation's database platforms. PostgreSQL PostgreSQL database architecture and administration. Database availability and resilience. Database performance and capacity management. PostgreSQL backup and recovery. Replication and high-availability technologies. Database security and access controls. PostgreSQL patching and lifecycle management. Database monitoring and performance optimisation. PostgreSQL configuration standards. MySQL MySQL database architecture and administration. Database availability and resilience. MySQL performance and capacity management. Backup and recovery. Replication and high-availability technologies. Database security and access controls. MySQL patching and lifecycle management. Database monitoring and performance optimisation. MySQL configuration standards. Microsoft SQL Server SQL Server architecture and administration. Database availability and resilience. SQL Server performance and capacity management. Backup and recovery. High-availability and disaster-recovery technologies. Database security and access controls. SQL Server patching and lifecycle management. Database monitoring and performance optimisation. SQL Server configuration standards. Database Operations Database provisioning and configuration. Database patching and upgrades. Database backup and recovery. Database capacity management. Database performance management. Database security and hardening. Database lifecycle management. Database documentation. Database disaster recovery. Database operational standards. Database integration with monitoring, security and infrastructure platforms. 3. Automation & Infrastructure-as-Code The Services Infrastructure Manager will provide technical leadership for automation across the Database and Application Services environments. Ansible Ansible architecture and administration. Configuration management. Infrastructure and application automation. Automated database administration. Automated application deployment and configuration. Automated patching and maintenance. Automated operational tasks and remediation. Development and management of Ansible playbooks. Ansible standards and best practices. Terraform Terraform architecture and administration. Infrastructure-as-Code. Automated infrastructure provisioning. Infrastructure configuration management. Terraform modules and reusable configurations. Infrastructure lifecycle automation. Integration of Terraform with cloud and infrastructure platforms. Infrastructure configuration consistency and drift management. Automation Strategy Establish automation standards across Database and Application Services. Identify repetitive operational tasks suitable for automation. Reduce manual administration and configuration. Promote Infrastructure-as-Code and Configuration-as-Code. Ensure automation is documented, version controlled and supportable. Establish appropriate testing and approval processes for automation. Promote API-driven management where appropriate. Work w